Highlights:Becoming a shift manager at a local convenience store within two years of joining as customer service assistant.

Skills:HTML, CSS, ASP.NET, MacOS, Windows, Linux, Ivanti Neurons, Microsoft 365, BASH, PHP, C, JavaScript, SQL, C#, Java, software, hardware

Goal:Developing my skills in computer systems support, moving into computer networking and administration. Eventually specializing in computer security.

Certification:Bachelor's in Computer Science

Honor:Graduated with Cum Laude

Residence Life Maintenance 04/2023 - 05/2024
UW-Superior, Superior, WI United States
Industry: University
Student role to maintain facilities in the student housing at the university
• Took on the role of supervisor every Monday with a team of two – three students, delegating tasks and projects, producing a structure optimizing weekly tasks, improving maintenance weekly workload. • Represented campus and the residence halls as an ambassador, including displaying professionalism while finishing all work to the highest of standards. • Ensured the maintenance of residence halls including repairing furniture, painting rooms, replacing lights and smoke alarms, repairing residence life equipment and completing grounds maintenance.--
Resident Assistant 08/2021 - 05/2023
UW-Superior, Superior, WI United States
Industry: University
Student role to assist students in the residence halls, to ensure that rules enforced and students are well supported
• Ambassador for the residence halls, conducted regular duty nights and created a safe, welcoming environment for fellow students. • Be an immediate resource and support for the 30 students on the floor and gave the students an opportunity to confide about personal issues. • Trained to respond to dangers and emergency situations including active shooters, suicidal students, fires, sexual assaults, violent incidences and drunken behavior.--
Residence Life Networking 10/2020 - 05/2022
UW-Superior, Superior, WI United States
Industry: University
Student role to assist in computer and networking infrastructure in the residence halls and assist campus IT in operations occasionally
• Diagnosed networking issues in the residence halls, network coverage scanning, fixing digital key locks both hardware and software, servicing access points and updating computers. • Executed major summer projects including the upgrade of 100s of access points, improving network infrastructure and server capabilities. • Implemented technical support to students and assisting students/guests with connecting to the residence halls network.--
Student Web Editor 11/2020 - 05/2024
UW-Superior, Superior, WI United States
Industry: University
Student role to update website content for the universities website.
• Created an effective workload, reaching a target of completing any client task within one business day, maintaining excellent client relations and optimal marketability. • Guided a new student worker as a mentor who joined the team and assisted the supervisor with task delegation, leading to task completion within 1-3 hours of receiving tickets. • Part of a 15-person team which developed and implemented the new university website in 2023, improving the universities marketability. • Collaborated with the trainee to build a comprehensive guide for new student workers who join the team.--
Shift Manager 11/2017 - 08/2020
One Stop; Tesco Stores LTD, Chellaston, Derby, Derbyshire United Kingdom
Industry: Retail
Managed daily operations and responsible for shop operations and safety of customers and staff.
• Managed nightly shop operations to close safely while adhering to legal compliance. • Managed shifts with one – two other team members, coordinated tasks and assisting team members. • Trained to execute morning operations to open safely and fulfilled all morning routines. • Maintained the stock levels and as part of the management team, achieved a footfall increase of 50% in one year. • Administered stock and delivery. Completed price checks, gap checks and negative stocks; certifying stock file correctness and keeping a positive cash flow.--

University of Wisconsin - Superior 08/2020 - 05/2024
Superior, WI, United States
Degree: Bachelor's Degree
Major:Computer Science
Minor:Mathematics
Courses Covered: Computer Architecture Computer Security Database Systems Computer Networking Embedded Systems Design Systems Analysis

Resume_Josh_IT
Resume_Josh_dev