Highlights:Director of Operations at MH Interests LLC, Austin, TX (January 2015 - Present) • Established MH Interests LLC as a prominent player in the real estate market with a diversified scope. • Led various DBAs, including MoX Properties, Star House Acquisitions, Skip Force, ISA Pros, and Star Land Acquisitions. • Developed and implemented operational strategies, policies, and procedures. • Collaborated with the executive team and department heads to ensure alignment and foster a cohesive working environment. • Monitored performance metrics, analyzed operational data, and identified areas for improvement. • Oversaw financial planning, budgeting, and resource allocation. • Streamlined processes, leveraged technology, and implemented systems to enhance efficiency. • Managed operational risks and ensured compliance with legal and regulatory requirements. • Built strong relationships with stakeholders and explored growth opportunities. • Fostered a culture of continuous improvement and innovation. Short Sale Specialist / Buyer's Agent Coordinator at Keller Williams Atlanta Perimeter, Atlanta, GA (June 2014 - February 2015) • Managed email communication, appointment scheduling, and client follow-ups. • Conducted outbound calls and performed calendar and file management. • Developed marketing materials and maintained the Buyer's Agent Database. • Assisted buyer's agents with administrative tasks and supported the short sale side of the business. Reservations Agent at Serco / Hilton Hotel Worldwide, Manila, Philippines (December 2011 - June 2012) • Managed bookings, inquiries, and reservations. • Handled cancellations, modifications, and customer concerns. • Upsold hotel amenities to guests. Retention Specialist at NCO / T-Mobile Flexpay, Pampanga, Philippines (November 2009 - May 2011) • Retained customers and addressed their complaints and concerns. • Analyzed customer data to improve retention rates. • Identified and targeted potential customers. Customer Sales Representative at Advanced Contact Solutions Inc. / US Airways, Manila, Philippines (March 2007 - December 2008) • Assisted customers with flight bookings and changes. • Created customized travel itineraries and handled payments. • Provided customer support and processed special requests. Throughout my career, I have demonstrated strong leadership skills, operational expertise, and a customer-centric approach. My experience in diverse industries, including real estate, technical support, hospitality, and customer service, showcases my adaptability and ability to excel in different environments.

Skills:Management, Associate, Data Analysist, Data Entry, Microsoft Office, Project Development, Project Management, Real Estate Investment, Real Estate Management, Property Management, Operations, Customer Service, Sales, Travel Booking

Goal:Seeking a challenging position in business operations, management, or administration where I can put my talents and expertise to work to optimize processes, enhance efficiencies, and build a good work environment. My short-term goal is to get a complete understanding of organizational structures and business processes. In the long run, I hope to advance to a position of leadership where I can direct strategic planning and decision-making. I am committed to ongoing learning and development, and I believe that I can make a substantial contribution to the organization's success.

Director of Operations 08/2019 - current
Skip Force LLC, Austin, TX United States
Industry: Property Data, Skip Tracing, IT Services
Skilled in operational strategy, cross-functional leadership, and performance monitoring, I focus on developing strategies, policies, and procedures in line with company goals. I work collaboratively with teams to ensure communication and cohesiveness and track performance using key indicators. My expertise extends to financial management, process optimization, and risk management, ensuring profitability, efficiency, and compliance. I maintain strong relationships with stakeholders, and promote a culture of continuous improvement within the organization.
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Director of Operations 01/2015 - current
MH Interests, LLC, Austin, TX United States
Industry: Real Estate
- Developed and implemented operational strategies, policies, and procedures. - Collaborated with the executive team and department heads to ensure alignment and foster a cohesive working environment. - Monitored performance metrics, analyzed operational data, and identified areas for improvement. - Oversaw financial planning, budgeting, and resource allocation. - Streamlined processes, leveraged technology, and implemented systems to enhance efficiency. - Fostered a culture of continuous improvement and innovation.
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Short Sale Specialist / Buyer Coordinator 06/2014 - 02/2015
Keller Williams Atlanta Premier, Atlanta, GA United States
Industry: Real Estate
Proficient in email management, appointment setting, and follow-ups with clients. Skilled in outbound calling, calendar and file management, and database building. Capable of creating basic reports and developing marketing materials. I manage buyer's agent database and assist with administrative requests such as updating listings, scheduling showings, and preparing offers. I also work closely with lenders, prepare for closings, and manage signage. Additionally, I provide backup for the short sale side of the business when needed.
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Subject Matter Expert 05/2013 - 01/2014
ACS Xerox, Pasay, NCR Philippines
Industry: BPO
• Provides guidance and support on technical or specialized topics within a specific area of expertise. • Develops and delivers training materials. • Provides technical support and assistance. • Collaborates with other experts to develop best practices and standards. • Stays up to date on the latest developments and trends.
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Reservations Agent 12/2011 - 06/2012
Serco - Hilton Hotel Worldwide, Taguig, NCR Philippines
Industry: Hotel and Travel
• Manages the booking and reservation process. • Answers inquiries from potential guests and provides information about rates, availability, and amenities. • Processes reservations through the hotel's booking system • Handles cancellations, modifications, and other changes to reservations. • Manages reservations made through the hotel's website or through third-party booking sites. • Maintains accurate records of reservations. • Handles customer complaints and concerns. • Upsells hotel amenities to guests.
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Retention Specialist 11/2009 - 05/2011
NCO Clark - T-Mobile Flexpay, Clark, Central Luzon Philippines
Industry: BPO
• Retains customers or clients of the company. • Identifies at-risk customers and develops strategies to retain them. • Addresses customer complaints and concerns • Works to improve the overall customer experience. • Analyses customer data to identify trends and patterns that can help improve retention rates. • Identifies and targets new customers who are likely to be receptive to the company's products or services.
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Customer Sales Rep / Help Desk 03/2007 - 12/2008
ACS of the Philippines - US Airways, Makati, NCR Philippines
Industry: BPO
• Helps individuals and groups plan and book travel on commercial airlines. • Researches and recommends flights. • Makes reservations and handles any changes or issues that arise with the booking. • Creates customized itineraries and travel packages. • Handles payment and invoicing for bookings. • Maintains accurate records of reservations and ticket sales. • Answers customer inquiries • Handles cancellations and refunds. • Processes special requests, such as meal requests or requests for assistance with mobility impairments
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City College of Manila 06/2004 - current
Manila, NCR, Philippines
Degree: Bachelor's Degree
Major:Engineering
Minor:Electrical and Communications
Provides a comprehensive understanding of the principles and practices of electrical engineering and communication systems. We learn about circuit analysis, digital systems, electronics, power systems, and control systems. The program also covers the design and operation of communication systems, including digital communication, wireless networks, and data transmission. It often includes hands-on laboratory work and a capstone project to apply learned theories in real-world scenarios.

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