Highlights:

Skills:Administration, CRM systems, Microsoft Office, Prince2

Goal:To gain employment and work with a company to progress in to a future position of becoming a project manager.

Certification:Prince2 Foundation in Project Management

Customer Service Administrator 03/2022 - 08/2022
WCS Clearwater, Belfast, Antrim United Kingdom
Industry: Water Treatment
General Administration support with the team I worked in.
Provide a high level of customer service and support. High level of Telephone support both external and internal. Process work on the existing company CRM system and learn and onboard any additional systems as required. Ensure all work from the field has the appropriate paperwork, is processed and saved to enable successful closure of the work and invoicing. Ensure the customer receives copies of paperwork they require to ensure their site is compliant. Monitor and upload documentation to customer portals as required.--
Project Administration Assistant 09/2022 - 09/2022
Actavo, Belfast, Antrim United Kingdom
Industry: Telecommunication
General administration for the project team I worked in.
Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you. Assist in preparing weekly and monthly reports and submissions. Assist in organising and the storage of documentation. Updating status of project works, locations & work stream activities. Communicating with site crews, clients & third-party stakeholders daily. Preparing and issuing crew site whereabouts on a daily and weekly basis.--
Business Operations Assistant 05/2018 - 11/2021
Squire Patton Boggs, Birmingham, West Midlands United Kingdom
Industry: Law
General administration and helped with the running of the office.
Responsible for handling high volumes of time sensitive client correspondence, both incoming and outgoing, on behalf of all levels of the business. Distributing physical and electronic copies of client correspondence, whilst maintaining accurate file management in accordance with GDPR regulations. Daily facilities management duties including, set up and shut down of the department, technical maintenance of office equipment and inventory management of office supplies. Assigning and managing daily workload of administrative duties, supporting over 150 office personnel within a fast-moving law firm. Working to definitive legal deadlines, responsible for ensuring sensitive documents are sent and received securely and investigating unsuccessful delivery of postal items. Liaising with additional departments across the business to record accurate and timely data on chargeable deliveries. Monitoring the internal business ticketing system for ad hoc work, working within agreed timescales and confirming completion on the IT system.--

Staffordshire University 08/2011 - 06/2013
Stoke on Trent, Staffordshire, United Kingdom
Degree: Professional Degree
Major:HNC in Sports
HNC in Sports Coaching and Development - Grade Pass.

Jonathan Swift Project Administration Professional