Highlights:

Skills:Guest Service, Opera, Communication, Reservation

Call Center and Reservations Officer II 09/2022 - current
Okada Manila Hotel, Manila, Manila Philippines
Industry: Hospitality
Currently working as a Call Center and Reservations Officer II at OkadaManila Hotel
• Handles calls for room reservations and inquiries to the services of the property including General Inquiries and provide information about the hotel. • Handles and finalizes online reservations thru third party website bookings (AGODA, Booking.com) • Manages requests and special arrangements of in-house guests and encodes in the system. • Coordinate and relays information and requests from departments to another. • Performs Wake Up Calls. • Audits the calls and sales generated in a day. • Simultaneously handles the email inquiries while performing other tasks in accomplishing hotel • Take ownership of the guests’ complaints and provide effective resolutions to the issues encountered while staying. • Assure that every call is on ‘Forbes’ 5-star rating’ level.--

Manuel S. Enverga University Foundation 06/2018 - 07/2022
Lucena, Lucena, Philippines
Degree: Bachelor's Degree
Major:Tourism Management
Minor:Business Management
Finished my college as a Cum Laude

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