Highlights:

Skills:IT operations management, IT project management, IT Support, Customer Service, Network management

Founder and Director 02/02/2020 - current
Defend Technologies, Nairobi, Kenya
Industry: Information Technology
IT Infrastructure Management, Relationship Management, Operational Efficiency and Revenue growth.
• Identifying new opportunities for revenue growth, including new products and services that meet unmet needs in the marketplace • Evaluating new technologies and business practices that streamline operation, reduce cost, increase revenue and market share for our clients • Establishing and maintaining relationships with customers, suppliers, contractors, partners, and other business contacts • Effectively manage software, network, network security and cloud infrastructure for clients • Advise and implement IT operations best practices, policies, processes and tools • Implement IT Projects and oversee teams to ensure customer goals are met • Utilize data to identify trends and work towards solutions and improvements in line with our clients' business requirements • Develop and advise strategies to improve IT functions and overall company growth.--
IT Manager 1/2013 - 10/2019
Casio Middle East FZE, Dubai, United Arab Emirates
Industry: Manufacturing/Supply Chain
Responsible for the planning, implementation, and maintenance of an organization's IT infrastructure and systems in the Middle East and Africa.
• Key Achievements: Implemented CASIO global IT Governance and information security policy in CASIO Middle East & Africa subsidiary to ensure business continuity and minimize operational damage from security threats • Implemented employee information security awareness programs to protect company's information security assets • Appointed Information Security Personnel for CASIO Middle East & Africa region. • Implemented CRM system making CASIO Middle East the first subsidiary in the CASIO group to implement and utilize CRM to improve relationships and interactions with customers. • Implemented eStar application for Purchase, Sales & Inventory (PSI) planning and management system to strengthen the coordination between the team and head office. • Implemented Powerpivot business intelligence system to improve data analysis and reporting by the Supply Chain team. • Optimized network security by implementing additional firewall functions to fortify and mitigate against universal cyber threats. • Implemented JD Edwards ERP, IBM Table Manager 1 (TM1) and Cognos Viewer to automate accounts, supply chain and sales process while improving data analysis and visualization. • Implemented e-learning system to streamline staff and partner training requirements. • Closely managed department budgets and forecasts to optimise IT services against financial targets. • Governed all levels of IT compliance, ensuring thorough data security and GDPR operations. • Developed and implemented effective IT strategy to meet company infrastructure demands. • Handled regional cybersecurity, regularly reviewing and upgrading measures through bespoke improvement programmes. Responsibilities: • Prepared and managed IT budget for the Middle East and Africa region. • Effectively manage software, network, and cloud infrastructure. • Managed and recommended architectural improvements, design, and integration solutions to optimize systems performance and improve business processes. Managed IT projects together with all involved internal and external stakeholders during design, implementation, and transition phase. • Managed information security for CASIO Middle East & Africa subsidiary--
IT Manager 11/2010 - 03/2013
Swift Freight International LLC, Dubai, United Arab Emirates
Industry: Logistics
Responsible for the planning, implementation, and maintenance of an organization's IT infrastructure and systems in Africa, the Middle East, China, and India.
• Key Achievements: A member of the main steering committee in a business and systems split project between Swift Freight International LLC and Barloworld Logistics with a budget of $1.5 million. The project objective was to split business and systems without disruption of business operations • Implemented Wide Area Network in China connecting Swift Freight International offices in Yiwu, Shanghai, Beijing, and Shenzhen to a data center in Guangzhou • Implemented and trained eFreight ERP Suite to users in China offices which streamlined freight operations and management • Implemented e-freight Suite ERP in Dubai connecting to Africa and China servers for intercompany data replication • Introduced cloud computing and migrated on premise email services to cloud hosted platform facilitating access from multiple devices. • Ensured IT licenses were consistently managed and updated for continued company compliance. • Coordinated resources to deliver excellent business and customer services. • Introduced cloud computing and migrated on premise email services to cloud hosted platform facilitating access from multiple devices. Responsibilities: • In charge of the Corporate IT office supporting Swift Freight International LLC offices in Asia and Africa regions. • Created Swift Freight IT management portfolio, provided strategic direction and planning of IT systems for the group. • Managed group IT staff recruitment and training. • Planned and managed projects, systems, networks, application upgrade and support. • In charge of group IT & ERP training for end users and regional administrators. Managed corporate IT budget to strengthen IT infrastructure through implementing new technologies. • Implemented disaster recovery and business continuity plans, change management and network security. • Ensured network, system, data availability and integrity through preventative maintenance and upgrades.--
Regional IT Administrator - Africa 04/2007 - 10/2010
Swift Freight International LLC, Nairobi, Kenya
Industry: Logistics
Responsible for the planning, implementation, and maintenance of an organization's IT infrastructure and systems in Africa.
• Key Achievements: Implemented Wide Area Network connecting Swift Freight International offices in Africa to a data center in Nairobi Kenya • Implemented custom made ERP eFreight Suite in Africa offices with data replication to UAE and China servers for real time intercompany data replication • Implemented Citrix server to enhance ERP application access through the wide area network • Organized and managed IT & ERP training for all Swift Freight International offices in Africa. Responsibilities: • Managed Swift Freight International IT system in Africa. • Planned and implemented business continuity and disaster recovery plans, asset management and resource allocation for the Africa region. • Administered and supported the ERP servers, Citrix server, infrastructures, networks, securities, Lotus Notes/Domino, ERP, internet. • Managed IT projects, annual IT budgets and systems reports for the Africa region. • Evaluated latest innovations and adopted cost-effective, useful solutions. Optimized system security and performance with proactive changes. Worked with users to determine areas in need of improvement. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. • Collaborated closely with other managers to smooth and improve office operations.--

United States International University 09/1995 - 06/1998
Nairobi, , Kenya
Degree: Bachelor's Degree
Major:International Business Administration
BSc course in international Business Administration.

Login to view resume: Kivoto_CV - CV