Highlights:Proven Operations Support Specialist at Echelon Insurance, overseeing Microsoft Exchange and Azure Virtual machines, ensuring data center security, and managing Office 365 services. Skilled in troubleshooting, prioritizing tickets, and implementing best practices for cabling infrastructure. Committed to exceptional customer service, ensuring successful overnight production jobs, and maintaining the safe operation of data center systems.

Skills:CCNA, AWS Certified Solutions Architect - Associate, Data Center Operatiions

Goal:Building a career in either Data Center Operations or as a System Administration.

Membership:N/A

Certification:AWS Certified Solutions Architect - Associate Cisco Certified Network Associate

Honor:N/A

Operations Support Specialist 04/2023 - current
Echelon Insurance, Mississauga, Ontario Canada
Industry: Insurance
Skilled IT professional managing server-side applications, ensuring data center and cybersecurity operations, and overseeing Office 365 environments. Proficient in troubleshooting, ticket prioritization, and implementing best practices for cabling infrastructure. Committed to customer service, resolving issues, and ensuring the safe operation of data centers and networks.
• Managed server-side applications like Microsoft Exchange and Azure Virtual machines. • Ensured the safe operation of the data center, cyber security applications, and network systems. • Control and management of the organization's Office 365 environment, including user management, security settings, and service configurations. • Oversee the configuration and customization of Office 365 services, including email, SharePoint, Teams, and other collaboration tools. • Handle security and compliance tasks, such as implementing multi-factor authentication, data loss prevention, and managing external sharing settings. Troubleshoot and resolve issues related to Office 365 services. • Prioritize, troubleshoot, or escalate tickets using the Cherwell ticketing system for Echelon and CAA. • Perform account management and access privileges in standard and proprietary applications. • Troubleshoot user connections to Citrix virtual desktops and Cisco AnyConnect VPN. • Implementing and adhering to best practices and methodologies related to cabling infrastructure to manage the server racks and desktops in the datacenter. • Configure and assist users running Windows and iOS operating systems, as well as iPhones, Androids, printers, scanners, multiple screen setup and other miscellaneous hardware. • Extensive customer-service skills in handling queue calls from end-users and brokers • Ensure overnight production jobs complete successfully, if not, run back-end operations jobs as needed during overnight failures. • Ensure the safe operation of datacenter, cyber security applications and network systems.--
Technical Support Specialist 03/2021 - 03/2023
Mayfield Technologies, Mississauga, Ontario Canada
Industry: IT
Diligent IT professional providing exceptional customer support by addressing inquiries and concerns promptly. Skilled in network maintenance, system upgrades, and troubleshooting. Proficient in configuring Outlook accounts, managing mini servers, and supporting Remote Access VPN. Experienced in network issue resolution, utilizing monitoring tools, and investigating IT estates. Committed to achieving Ticket/Troubleshooting SLAs and KPIs, maintaining records, and promoting knowledge sharing for optimal team performance.
• Respond to client inquiries, address client concerns, email and provide exceptional customer support and offer solutions in a timely manner. • Perform network maintenance and system upgrades including service packs, patches hotfixes, and security configurations, and perform troubleshooting with customers to resolve issues. • Configured outlook accounts with exchange server. • Operated and managed the mini servers of the company in the datacenter. • Deliver support for Remote Access VPN and troubleshooting when necessary. • Troubleshooting network issues, tracing cable to servers • Understanding monitoring tools, network diagnostic, and network analytics tools. • Investigate and help resolve issues on customers' network and IT estates using agreed troubleshooting methodologies. • Using central document repository, to ensure knowledge sharing across the team and enable best practices. • Achieving Ticket/Troubleshooting SLAs and KPIs and completion of all records relating to Services Requests, Incidents, and Problem Management within agreed timeframe Requirements.--

Indus University 08/2013 - 06/2017
Ahmedabad, Gujarat, India
Degree: Bachelor's Degree
Major:Computer Science
Skills that were included in the studies are as follows: Cloud Computing, Machine Learning, Software development, programming languages and database management.

Jimit Parikh