Highlights:Implementation of a treasury project which is one of the most important points of the company

Skills:IT, Product Manager, Infrastructure Engineer, Self Healing

Goal:Implementation of agile methodology for a technical team of 12 people who had no knowledge of the methodology

Certification:Postgraduate degree - Project Management SRE Foundation Kanban Agile Methodology AZ900 Six Sigma Yellow Belt Scrum Foundation

INFRASTUCTURE ENGINEER | PRODUCT MANAGER 10/2020 - current
XP Inc, Sao Paulo, Sao Paulo Brazil
Industry: Financial
INFRASTUCTURE ENGINEER | PRODUCT MANAGER
Performance in critical and high impact incidents in several Backend and Frontend components through the software used: Zabbix, Grafana and Service Fabric. Monitoring and troubleshooting application performance in AppDynamics. Resolution of first and second level infrastructure incidents according to the agreed SLA's. Agile accelerator and Product Manager, furthering processes, removing impediments and active communication between stakeholders. Implementation of Agile and the rites in the Self Healing team. Backlog management and prioritization using the Azure Devops tool. Monitoring and analysis of metrics and continuous improvement.--
MONITORING ANALYST 08/2019 - 09/2020
Nava, Sao Paulo, Sao Paulo Brazil
Industry: Financial
MONITORING ANALYST
Acting in critical incidents and high financial and business impact. Incident analysis and handling for an e-commerce solution. Contact with partners and external clients in mission to solve critical operations. Monitoring of daily transmissions (Financial Archives). Performance monitoring for banking entities and main clients. Acting on incidents up to their handling and closure to ensure application and service availability and data integrity. Detect potential vailures and perform incidents to Cielo Company. Recovery IT environments in crisis by performing technical analysis to avoid impact as soon as possible.--
MONITORING ANALYST 10/2017 - 07/2019
Stefanini, Sao Paulo, Sao Paulo Brazil
Industry: IT
MONITORING ANALYST
With appropriate tools all Nestlé zona Americas datacenters are managed (in Portuguese, English and Spanish). Nobreaks, Netbotz and air conditioning systems are monitored. Corrective and proactive actions are taken. IT Change Expert(Change & Release). Responsible for auditing management, tape management and backups. Action plans creation. Conduct Risk Management Methodologies. Creation and improvements in internal processes of the area. Ensure and control the execution of DS12 (COBIT) and ISO 27001 in data centers.--
NOC ANALYST 07/2013 - 07/2017
Claro S/A, Sao Paulo, Sao Paulo Brazil
Industry: Telecommunications
NOC ANALYST
Solve logical failures in Enterprise Services Management platforms. Interaction with operators to solve the fault. Run tests on Backbone management platforms and terminal equipment such as modems, routers. Perform support and testing with field teams and operators. Expertise in management via command line orgraphical interfaces. Configuration and testing of circuits in metro ethernet network and E1 network, on TDM, SDX, GPON, DWDM platforms. Look for causes for troubleshooting such as fiber breakage, client PABX issues, modem, router, network switch problems.--
Intern 03/2011 - 10/2011
Buscape Company, Sao Paulo, Sao Paulo Brazil
Industry: IT
Internship
Bilingual support (Portuguese and English) for application developers to include their apps on the Lomadee website.--
Intern 11/2011 - 06/2013
Bradesco Bank, Sao Paulo, Sao Paulo Brazil
Industry: Financial
Internship
Manage Network Equipment Capacity and Data Communication Links, with appropriate tools and mechanisms, taking proactive or corrective actions to ensure performance, availability, Growth demands and new implementations at thebest cost benefit and efficiency for business support.--

UNIFIEO 02/2010 - 12/2014
Osasco, Sao Paulo, Brazil
Degree: Bachelor's Degree
Major:Computer Engineer
Computer Engineer course

Jessica