Highlights:

Skills:IT support, IT Specialist, IT Technician

IT Associate Supervisor 04/2018 - current
SM Retail Incorporated, Pasay City, Agusan del Norte Philippines
Industry: Retail and Mall
Systems support, network support, point-of-sales support, workstation support, Microsoft 365, IP Phone, server maintenance, enforced and optimized IT policies, attend to all user concern incident and service request according to SLA.
• In charged and maintained store equipment, including store servers, connections, Point-of-sales equipment, computers, printers and fax machines. • Set, enforced and optimized IT policies to maintain efficiency and responsiveness to meet the demands of customers. • First and second level support for promotions discrepancies for Department store, other mall store tenants and outside mall stores. • Analyzing and monitoring store server and POS capacity for everyday sales target. • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced • Executed regular process updates to reduce discrepancies and enhance the server and pos responsiveness. • Consult user guides, technical manuals and other documents to research and implement solutions • Reproduce, diagnose and resolve technical problems encountered by users • Provide advice and training to users in response to identified difficulties • Provide business systems, network and Internet support to users in response to identified difficulties • Collect, organize and maintain a problems and solutions log for use by other technical support analysts • Participate in the redesign of applications and other software • May supervise other technical support workers in this group.--
IT Officer 03/2016 - 08/2017
Southern Arms Corporation, Cagayan de Oro City, Northern Mindanao Philippines
Industry: Firearms Retail
Overall support for all ICT equipment.
• Reproduce, diagnose and resolve technical problems encountered by users • Provide business systems, network and Internet support to users in response to identified difficulties • Network support • Monitored CCTV equipment • Conducted survey to user to enhance office connectivity performance and other ICT issue • Secured server capability by checking and monitoring performance daily • Provide assistance in generating monthly report--
Associate Implementation Specialist 10/2015 - 03/2016
Vertex Business Applications Inc., Cagayan de Oro City, Northern Mindanao Philippines
Industry: Information Systems
Implementing newly developed system to the user. Trained user how to used and what are the functions and capabilities of their new systems.
• Familiarized newly developed system/application to be implemented to the users/company (HR, Payroll and Billing Systems) • Implementing newly developed system to the user • Trained user how to used and what are the functions and capabilities of their new systems • Undergone survey from users to identify issues of the systems • Studied and compiled error/bugs of the system then reported to developer team • Updating of applications system regularly provided by developer team--
Technical Specialist 04/2015 - 10/2015
Frasec Ventures Corp., Surigao City, Surigao City Philippines
Industry: Mining
Support for all ICT equipment.
• Trained users on technical resources, including desktops, laptops and mobile devices. • Built and maintained company servers. • Installed and updated computer hardware and software. • Completed troubleshooting and diagnostics on company resources. • Configured security protocols and user accounts. • Maintained quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance. • Guided staff technology use, assisting with troubleshooting and quality control to--

Candelaria Institute 06/2006 - 05/2010
Cabadbaran City, Agusan del Norte, Philippines
Degree: High School Or Below
Major:High School
Diploma in High School

Jerome Intong - CV