Highlights:

Skills:Computer literacy, Product knowledge

Guest service expert 06/23 - 06/24
The Ritz Carlton Bacara, Goleta, CA United States
Industry: Hospitality management
-Answering phone calls from the internal and external calls of the hotel, Assisting inquiries, correcting billings, and upsell, Check in and checking out the guests
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Travel agent 01/2022 - 04/2022
Pirmi travel agency, Pasay, Philippines Philippines
Industry: Business
-Travel Agency Marketing, find Possible Clients, answering Inquiries, Sent out Travel Packages & Offers & Research on current events.
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Operation Customer service 08/2021 - 06/2023
Telus international, Taguig, Philippines Philippines
Industry: Communication
-Solve problems & ensure customer satisfaction, loyalty?-Resolve customer complaints & Reservation of Appointments?-Service Based Selling / Telesales & Cross Selling - Up Selling
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Service Crew 05/2018 - 09/2018
Mcdonalds, Pasay, Philippines Philippines
Industry: Restaurant
-Process payments, Interact with customers, Maintain stocks, Serve Food & managing delivery and mobile orders.
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Philippine Women’s University 03/2018 - 09/2022
Manila, Philippines, Philippines
Degree: Bachelor's Degree
Major:Tourism management
Bachelor in Science degree

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