Highlights:Avoided potential ISV and IBM software penalties around $6,000,000 dollars. Created and I implemented process based on the best industry practices, 90% decrease the lost assets. Worked with the sales team to achieve sales about $2,000,000 dollars. Met services levels agreements above expected (greens) Reduced the invoicing Suppliers until $1,000,000 dollars, below of the original invoice. Worked remotely with extended teams. Worked abroad (US, Panama, Brazil and Guatemala). Implemented appropriate controls to ensure that the audits were satisfactory (No findings). Achieved an effectiveness of 90% HW inventory. Achieved an effectiveness of 92% SW inventory.

Skills:ITIL, Project Management, MS Office, MAXIMO, TIVOLI, Services Now, FLEXERA, Software Asset Management, Hardware Asset Managment, IT Asset Management

Goal:IT Operations over 17 years of experience and IT Asset Manager over 10 years of experience, leading on site operations and asset management projects. Specialize in different types of licensing (IBM, Microsoft, ORACLE, Adobe, etc.), Excel, Requirements Analysis, ITIL and IT Service Management.

Membership:The IAM org http://www.theiam.org/

Certification:ITIL V3

Operations Analysis Advisor Senior 06/2018 - current
NTT Data, Puebla, Puebla Mexico
Industry: IT Services
SME of IT Asset Management for one client in US
Acting as a SME SAM to audit the information loaded into the FLEXERA tool. Creating SAM and HAM Dashboard. Reviewing with the Software Asset team the finding and discuss if it was properly configured. Processing Purchase orders into FLEXERA tools. Associate Licenses with the purchase order and the applications installed to have the compliance report.--
IT Asset Manager 06/2016 - 06/2018
Freudenberg IT, Puebla, Puebla Mexico
Industry: IT Services
Responsible of the IT asset of one client based on US
Work remotely from our office in Puebla, Mexico for one client based on US. Develop a plan to perform a full inventory. Create and implement Asset Management (Hardware & Software) Process, Policies, SLA’s and Reports. To handle daily operation meeting with the IT team to identify and solve any deviation or issue with the assets. To have weekly meeting with the Director team to give them constantly updates of the asset trough Dashboard, reports, SLA. Improve the accuracy of the Asset DB. Audit the asset DB to keep the accuracy and the veracity of the data.--
Asset Management Team Lead 01/2009 - 06/2016
IBM Mexico, Ciudad de Mexico, DF Mexico
Industry: IT Services
Leading the team of asset Management for one client based on Mexico City
Creating new process based on the best practices of IBM to manage HW and SW assets, constantly update them to ensure continuous improvement. Participating in different projects, to mention some, transition, implementation tools, continuous improvement, among others. Give support to the implementation of tools for asset management (MAXIMO & TIVOLI Tools). Identifying and solving deviations of licenses (SLM). Developing services level agreement, where we could maintain a percentage higher than expected. Participate in the Change management process to keep control of the asset. Ensuring that internal and external audits were satisfactory Identify improvements to have a better productivity. Ensure that the requests and the incidents are addressed on schedule. Delivering Software use analysis reports to the sales force. Coordinating, supervising and leading the Asset Management team.--
Team Lead System Administrator 07/2001 - 12/2008
EDS de Mexico, Ciudad de Mexico, DF Mexico
Industry: IT Services
Leading the EUC team for different clients in Mexico, Center America, Caribe and South America
Ensure the business continuity according with their process. Managing services levels and creating metrics based on his process. Manage people of different countries. Maintaining the relationship with suppliers to ensure the contract accomplish according with them and the client. Reduce internal costs changing suppliers with better operating prices without reducing quality in the services provided.--

UPIICSA, IPN 08/1996 - 08/2001
Ciudad de Mexico, DF, Mexico
Degree: Bachelor's Degree
Major:Informatic Science
Interdisciplinary school, one of the most Public school in Mexico

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