Highlights:Received the highest employee performance grade in two years in a row. Was selected as the Customer Complaint Coordinator of the whole department. Reported and solved 100% of the customers’ complaints on time. Maintained positive and happy relationships with all customers and colleagues.

Skills:Reliable, Fast learner, Analytical, Self-starter, Dedicated, Collaborated

Goal:Passionate about consumer behavior and eager to learn and improve myself in the digital marketing field. Possess up to date skills, knowledge of trends and thorough understanding of various marketing practices with earned Certificate in Marketing with Concentration in Digital Marketing from UCLA Extension.

Certification:Marketing with Concentration in Digital Marketing - UCLA Extension Stress Management Training Basic Sales Techniques Training

Sales Support Engineer 06/2017 - 10/2017
ABB, Istanbul, Turkey
Industry: Electrical Equipment
Was asked by my previous manager to come back for a short period to assist the sales and service departments of ABB Robotics.
- Trained a new sales support employee for the sales department. - Prepared and followed up on robot quotations, and handled all customer orders. - Assisted the service department when employees went on summer vacations by preparing spare part quotations and service agreements.--
Sales Support Specialist 05/2012 - 08/2016
ABB, Istanbul, Turkey
Industry: Electrical Equipment
Handled all customer inquiries in the ABB Robotics sales department. Received the highest employee performance grade in two years in a row. As the customer complaint coordinator, reported and solved 100% of the customers' complaints on time while maintaining positive and happy relationships with all customers and colleagues.
Key Qualifications & Responsibilities - Supported the sales team in taking and managing customer requests, preparing and following up on quotations, developing sales and pricing strategies. - Provided data and reports to help and keep track of sales targets. - Handled orders in SAP by creating materials, sales orders, and projects. - Facilitated purchasing, logistics, finance, and accounting departments by managing customer orders, following payments, providing all the necessary customer information. - Aided the marketing team in developing and executing marketing and advertising campaigns for printed publications, coordinated and attended promotional events and fairs.--
Marketing Intern 09/2009 - 10/2009
Kariyer.Net, Istanbul, Turkey
Industry: Human Capital Services
Aided the marketing department of Turkey’s most comprehensive and popular recruitment web site to regulate the contents of their monthly issued magazines by creating a database.
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Isik University 10/2005 - 02/2011
Istanbul, , Turkey
Degree: Bachelor's Degree
Major:Computer Science Engineer
Programming: C+, Java, HTML,SQL Computer Science: Analysis of Algorithms, Database Systems, Data Warehousing and Data Mining Favorite area of study: Database

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