Highlights:

Skills:

Senior Payment Administrator 04/2019 - 09/2023
RBC Investor & treasury services, , Malaysia
Industry: Banking and Finance
I managed a team of 8 Payment Specialists, leading to a 15% improvement in error resolution through mentoring. By streamlining procedures, I reduced payment processing times by 20%. I ensured 100% compliance with regulations through regular audits and implemented advanced payment technologies, improving efficiency by 25%. Additionally, I focused on high-value clients, which resulted in a 30% increase in client retention. Lastly, I produced daily and monthly reports to support decision-making and enhance operation
• Managed a team of 8 Payment specialists, improving error resolution by 15% through effective mentoring. • Optimized payment processes through streamlined procedures, achieving a 20% reduction in processing time. • Maintained 100% compliance with regulations and policies by conducting regular audits. • Implemented advanced payment technology, increasing efficiency and accuracy by 25%. • Enhanced client satisfaction by focusing on high-value clients, leading to a 30% increase in client retention. • Analyzed and interpreted management information, generating daily and monthly reports to drive decision-making and operational enhancements--
Payment Administrator 09/2017 - 03/2019
RBC Investor & treasury services, , Malaysia
I trained 6 payment specialists, leading to a 30% increase in productivity through targeted development. I resolved 100% of cash breaks in client accounts and implemented fraud detection strategies, reducing fraudulent activities by 35%. Additionally, I managed payment amendments and recalls, effectively tracking and resolving them to reduce potential losses by 15%.
• Trained 6 payment specialists, boosting productivity by 30% through targeted training and team development. • Resolved cash breaks in client accounts with a 100% resolution rate. • Developed fraud detection strategies, reducing fraudulent activities by 35% through call back. training. • Logged payment amendments and recalls, reducing potential losses by 15% through effective tracking and resolution.--

Staffordshire University 09/2012 - 07/2015
, , United Kingdom
Degree: Bachelor's Degree
Major:Banking and Finance
I earned a Bachelor’s degree in Banking & Finance from Staffordshire University, UK, in 2015. This program provided me with a comprehensive understanding of banking operations, financial markets, and risk management, laying the groundwork for my career in finance.