Highlights:

Skills:Operation, Customer Service, Cashier, Warehouse Manager, Accounts, Data Manager, Back office

Branch Operations Manager 09/2008 - current
Standard Chartered Bank Pakistan Ltd, Multan, Punjab Pakistan
Industry: Banking
I am currently Working as Branch Operations Manager in Standard Chartered Bank Pakistan Ltd.I've started my new roll as branch Operations Manager in year 2008 from SCB's branch located at Sahiwal City of Pakistan and after two years i have been transferred to my home town Multan city on same position.
KEY RESPONSIBILITIES o Daily cash reconciliation and carrying out monthly cashier audits o Banking chamber opening/closing and Armguards o Customer Support Services o Authorisation of Bank Cheques/Batches/Cash Transactions o Marketing and events coordination o Keep staff informed of changes, new products and required documentation o Business reporting for branch heads o Manager, coach, mentor and train team members o ATM Cash Management & Service o Locker & Vault Services o ATM Debit Cards & Cheque Books Management & Services o Monitor Transactions and minimize the risk o People management o Customer’s Complaint Management o Audit & Compliance Assurance o Update the services as per SBP Circulars and Compliance Companion o Overseeing Custody of Assets & risk management o AML Reports & CDDs Review o Administration Office o Security Management o Interact with IT Manager to Ensure System Operations and any arising issue o (Also worked as officiating “Regional Operation Manager” for five months April 2011- July 2011) and managed six branches.--
Branch Service Unit Officer 09/2007 - 08/2008
Standard Chartered Bank Pakistan Ltd, Multan, Punjab Pakistan
Industry: Banking
I've worked as a BSU (Back Office) in Standard Chartered bank Pakistan Ltd and later on got promoted as Branch Operations Manager
JOB Description o Debit Cards & cheque books Requests handling and issuance o Remittances o Accounts Opening o Cash Vault Keys Custodian o Lockers Custodian o Lockers Operation and Record Keeping o Clearing & Collection handling o Handling Outward Remittance o Data providing to Head office o Customer's Static Data Change Handling o Drop Box Handling o Handling of ATM Queries--
Operations Compliance Officer 11/2005 - 09/2007
Union Bank Pakistan Ltd, Islamabad , Punjab Pakistan
Industry: Banking
I've experience working with Union Bank Pakistan Ltd as operations Compliance officer and it was my duty to ensure error free consumer banking operations of the branch maintaining a strong portfolio with six thousand customer at F-7 Markaz Islamabad. Later on i have been transferred to my home town Multan on the same post.
o Branch Internal Audit / review & daily Error controlling o Monitor Transactions at branch and minimize the risk o Non-compliance risk reports daily o Monitoring Customer Service Quality at branch o Monitoring Admin Issues o Assurance of error free IT operations o Coordination with group audit team--
Ware House Incharge 01/2004 - 11/2005
? Pak National Distribution (Nestle Milk Pak, Pakistan), Multan, Punjab Pakistan
Industry: Consumer Products Distrubutor
I've experience to manage a five thousand square feet warehouse of Nestle Milk Pack and managed all the warehousing matters efficiently.
o Stock Inventory o Billing of stock to Sub Distributors in Multan Region o Create, engage and improve the process flow from customer orders through to warehouse management to despatch o Maintain housekeeping standards within the building as well as upkeep, Health & Safety o Handling Human Resources o Handling Admin matters--

Preston Institute of Management and Science Nov/2002 - Nov/2003
Multan, Punjab, Pakistan
Degree: Master's Degree
Major:Marketing
Minor:Management, Business Communication, Advertisement, Stratagic Management, Marketing Tactics
I've completed MBA executive in Marketing subject and obtained GPA 3/4.

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