Highlights:- Managed IT procurement projects with a combined budget of over $10 million, delivering 95% of projects on time and under budget. - Successfully led the strategic shift to cloud services, increasing operational efficiency by 30% and reducing server downtime by 40%. - Achieved $500,000 in cost savings by renegotiating supplier contracts and reducing hardware procurement costs by 15% annually. - Spearheaded a major network migration to SD-WAN and Fortinet, significantly enhancing network reliability and reducing outages. - Led over 600 IT and telecom projects in a high-stakes, emergency response environment, driving logistics optimization and impactful technology deployment. - Demonstrated expertise in IT Service Management (ITSM) by implementing best practices that improved service delivery and user satisfaction. - Optimized IT operations and data center management, ensuring 99.9% uptime, enhancing infrastructure security, and driving improvements in incident resolution times.

Skills:PMP, IT Project manager, Procurement, Asset Management, IT Procurement, Microsoft applications 365, Information system

Goal:My goal is to leverage my extensive experience in IT Operations, ITSM, IT hardware procurement, inventory management, and project leadership to drive efficiency and innovation within global organizations. I aim to lead initiatives that optimize technology procurement processes, implement cost-effective solutions, and deliver impactful results in challenging environments. I am committed to advancing my career in IT management while contributing to strategic growth and operational excellence.

Certification:Project Management Professional (PMP)® ITIL® Foundation Certification Cisco Certified Network Professional (CCNP) Microsoft Certified: Azure Solutions Architect Expert (AZ-305) CompTIA Network+ Certification Certified Data Center Management Professional (CDCMP®) Certified in IT Service Management (CITSM) Fortinet NSE (Network Security Expert) Certification Gear up 2023 - Emergency Trinning - Germany Sap - Egypt 2019

ICT Operations/ IT Projects Manager / IT Procurement/Asset Management 04/2018 - current
United Nations WFP, Aden, Yemen
Industry: Information Technology
Managed $2M annual IT procurement, overseeing assets valued at $8M, saving $500K+ through cost reduction and renegotiations. Led cloud transition, boosting efficiency by 30% and cutting downtime by 40%. Supervised 25+ network projects yearly, with a 95% on-time, under-budget completion rate. Implemented cost-saving connectivity solutions, saving $300K/year. Handled budgeting, procurement, and asset management, optimizing processes and adhering to ITSM procedures.
Oversaw the IT procurement process for $2M worth of hardware, services, and software annually. Managed IT assets and inventory as Local property Expert, valued at approximately $8 million, implementing systems to streamline processes and save around $30,000 annually. Reduced IT hardware procurement costs by 15% annually, saving the company over $500K by renegotiating supplier contracts. Led a strategic shift to cloud services, increasing operational efficiency by 30% and reducing server downtime by 40%. Managed IT procurement projects with a combined budget of over $10M, covering everything from servers to end-user devices. Oversaw a portfolio of 25+ network projects annually, ensuring timely and budget-compliant execution. Achieved a 95% project completion rate on time and under budget by optimizing IT procurement processes and vendor selection. Adhered to Incident management and change management procedures. Supervised network support team and respond to offices' tickets/ incidents related to network infrastructure using our ITSM Tool Easyvista. Supervised implementation of internet connectivity project and proposed Microwave P2P links and telecommunication towers technology based on my previous experience instead of VSAT stations which saved the organization almost $300,000/Year of VSAT subscription costs. Responsible for budgeting and cost analysis for ICT projects, conducting required technical assessments, and preparing procurement Bills of Quantities and Purchase Requisitions in the SAP system, for several projects.--
Procurement Assistant 01/2018 - 04/2018
Mercy Corps, Aden, Yemen
Industry: Procurement
Boosted procurement efficiency by 20%, cutting cycle time and reducing fulfillment time by 30% through process optimization. Managed procurement of 200+ IT hardware components monthly, ensuring quality standards. Conducted market assessments, coordinated with suppliers, and prepared rosters for bids. Assisted in evaluating offers, achieving 98% on-time project delivery by enhancing supplier relationships.
ncreased procurement efficiency by 20%, reducing procurement cycle time by optimizing the supplier evaluation process. Developed new process for requesting supplies reducing fulfillment time by 30%. Coordinated the procurement of 200+ IT hardware components monthly, adhering to strict quality standards. Did market assessments and coordinated with suppliers for different procurement requests. Prepared rosters of suppliers and service providers to elicit quotes and bid information for supplies, inputs and services. Assisted in evaluating and analyzing offers received from suppliers and service providers. Achieved 98% on-time project delivery by improving supplier relationships, by establishing a supplier performance tracking system.--
International Procurement & Logistics Specialist 12/2016 - 01/2018
Alsaeed ceramic, Aden, Yemen
Industry: Procurement
Oversaw customs clearance and procurement for 120 containers/month, enhancing logistics efficiency and reducing delivery times by 20%. Managed procurement data and coordinated high-volume purchase orders from global suppliers. Contributed to writing SOWs and Technical Specifications, and managed full contract lifecycles, supporting cost-saving procurement strategies.
Ensure customs clearance of all imported goods and proper administration of procurement process until final delivery of goods to Aden warehouses, followed delivery of about 120 containers per month. Improved logistics efficiency, resulting in a 20% reduction in delivery times across international shipments. Ensure that all necessary procurement-related data are sent by supplier and shredded with customs brokerage company to follow up. Serves as one of leads in procurement to coordinate various purchasing projects and to issue high volume of purchase orders for goods supplies from different countries and factories. Reviews and assists in writing detailed Statements of Work (SOW) and Technical Specifications. Manage the full lifecycle of contracts for assigned programs of work and key suppliers; provide inputs to implementation of procurement management policies and strategies on cost-saving.--
BSS Supervisor/ IT & Networks 02/2014 - 02/2018
MTN, Aden, Yemen
Industry: Information Technology & Telecommunications
Oversaw technical assessments, procurement, and implementation of Microwave links, connecting areas and backbone links. Supervised maintenance of 200+ network sites, achieving 99.9% uptime, and managed installation and decommissioning projects. Enhanced network reliability to 99.99% and improved BSS system capabilities by 30% through a major upgrade. Provided technical support for Alcatel-Lucent and 7705 SAR equipment.
Performed technical assessment and prepared required diagrams, followed up procurement processes and followed up implementation process for new Microwave links to connect different areas and backbone links. Supervised a team responsible for the maintenance of over 200 network sites, ensuring 99.9% operational uptime. Supervised Network installation team for Network installation projects in field and MTN Data centers Received and processed stock into inventory management system Prepared IT reports of different technologies like servers reports, Microwave Link, every week and formulate key data indicators to be present for IT management Designed microwave links in mobile back haul domain Evaluated sites & paths survey protocols including a line of sight assessment (map-based) Detailed planning of decommissioning activities for obsolete links Supervised teams in field missions and harsh remote areas conditions for decommissioning and commission of GSM BTS sites, Microwave links installation and maintenance, equipment upgrades, and updates. Achieved a record-high network reliability rate of 99.99%, by improving infrastructure and redundancy strategies. Provide technical support for deployment/integration of Alcatel-lucent-9500 MPR microwave radios and 7705 SAR routers Participated in team-building activities to enhance working relationships Significantly enhanced BSS system capabilities by 30%, by leading a cross-functional team in a major system upgrade--

Aden University 10/2008 - 06/2013
Aden, , Yemen
Degree: Bachelor's Degree
Major:Information Technology & Telecommunication Engineering
Completed a Bachelor's degree in Information Technology & Telecommunication Engineering, gaining comprehensive knowledge in IT and telecom systems, network management, and engineering principles. Developed a strong foundation in both theoretical and practical aspects of technology and telecommunications.

IT Operations Project management/Asset Managment
IT Operations Project management/Asset Managment