Highlights:Overall 17 years of experience in IT industry with various roles such as Developer, Technology Lead, Business Analyst, Project Manager, Senior Project Manager. Have 5 years of onsite experience in USA working directly with the customer.

Skills:ServiceNow, PMP, Certified Scrum Master, ITIL, ITSM, Mainframe, JCL, COBOL, VSAM, DB2, CICS, PL1, Service Management, Change Management, Incident Management

Goal:To progressively achieve executive position in the organization to contribute towards the organization and customer growth, also expanding my overall knowledge.

Certification:Project Management Professional (PMP) Certified Scrum Master (CSM) ITIL foundation Certified ServiceNow administrator

Honor:Recipient of: “Spot Award” for showing positive attitude and willingness to help other associates, Apr-2022 “Gold – Individual” for going the extra mile and receiving good client feedback, Nov-2021 “Bronze – Team” for giving innovative ideas to resolve a critical customer problem, Apr-2021 “Bronze – Team” for an exemplary team effort to achieve challenging milestone, Jan-2021 “Bronze - Individual” for showing extra commitment & effort in completing the assignments, Apr-2020 “Champaign Award” for outstanding performance on Siemens O365 project, 2019 “Spot Award” for successfully managing Siemens ServiceNow migration project, 2019 Recognized with Insta Award for achieving expected profit margin on U.K. Govt. Regulatory Project, 2016 Customer Engagement Achievement of 6.7 out of 7 from Pfizer Business Stakeholders, 2015 “MVP (Most Valuable Player)” Award from Infosys for “Rising beyond Role Expectations”, 2014 “Bravo” Award from Infosys for “Outstanding Performance and Valuable Contribution”, 2013 “Vendor Partner” Recognition from LexisNexis for completing complex Delaware Project from Onsite, 2011 “Star Award” (TL level) from HSBC for Credit Card Strategies Project, 2008 “Star Award” (Associate level) from HSBC for Mortgage Banking project, 2007

Senior Project Manager 11/2018 - current
Atos India, Pune, Maharashtra India
Industry: IT
Responsibilities: • Manage multiple ServiceNow implementation and ITSM projects E2E with dynamic scope. • Assure quality of the project products with agreed parameters, services and deliverables including reviews and audits. • Forecast project cost. Manage and control project schedule and cost to provide on time within budget performance of all aspects of contractual effort. • Manage and assist project managers in mitigating risks/issues and ensure timely delivery for customer satisfaction.
Outcome: ? Successfully completed Implementation program to established interfaces between Customer and Atos tooling framework to manage communications related to ITSM processes. ? Successfully completed migration program for the largest customer to migrate overall ITSM processes (Service, Incident, Change) from a legacy environment to ServiceNow. ? Successfully migrated customer’s 75k+ on-prem O365 mailboxes to cloud O365 and implemented Service Request management process including 40+ Services to operations. ? Received multiple awards and recognitions for outstanding achievements towards customer success and engagement feedback--
Project Manager 07/2017 - 10/2018
BMC Software, Pune, Maharashtra India
Industry: IT
Responsibilities: • Consult Sales team and take handover of the project scope. Initiate project kick-off internally and with customer. • Secure project resources using resource management tool and create project schedule. • Forecast project cost and manage cost. Perform risk analysis and risk management. • Manage the project / program E2E. Complete operations handover and customer satisfaction feedback.
Outcome: ? Successfully managed ITSM tooling and monitoring implementation project for one of the largest customers in USA. ? Received multiple appreciations for proactively tracking project status, risks, issues, and budget.--
Project Manager 10/2015 - 07/2017
Infosys Ltd, Pune, Maharashtra India
Industry: IT
Responsibilities: • Lead team of software developers and ensure issue resolution as a technology leader. • Perform project planning and scheduling, manage tasks and coordinate project resources to meet project objectives and timelines. • Manage overall project budget. Train project resources in technology area as per project needs.
Outcome: ? Led multiple teams across different business areas for the customers. Focused teams on business objective and tracked progress to ensure project milestones were completed on time, on budget and with customer satisfaction. ? Enhanced Disaster Recovery platform from a success ratio of 35% to 95% in two years. ? Successfully managed and completed flagship project having budget of 500k GBP with government regulatory compliance for the customer which resulted in repeat business of 350k GBP. ? Trained a team of 12+ Freshers to quickly onboard and perform on project to enable from technical and organizational perspective. ? Defined a process to calculate productivity for legacy technologies, the model was well received by the customer and implemented in further projects. ? Achieved CMM level 5 standards for all projects from the internal quality assurance teams. ? Successfully completed a major data source migration project with 1.2M USD revenue. ? Received a score of 6.7 out of scale of 7 from customer for engagement feedback.--
Technology Lead 09/2010 - 09/2015
Infosys Ltd, Miamisburg, OHIO United States
Industry: IT
Responsibilities: • Lead team of software developers and ensure issue resolution as a technology leader. • Perform project planning and scheduling, manage tasks and coordinate project resources to meet project objectives and timelines. • Manage overall project budget. Train project resources in technology area as per project needs.
Outcome: ? Led multiple teams across different business areas for the customers. Focused teams on business objective and tracked progress to ensure project milestones were completed on time, on budget and with customer satisfaction. ? Enhanced Disaster Recovery platform from a success ratio of 35% to 95% in two years. ? Successfully managed and completed flagship project having budget of 500k GBP with government regulatory compliance for the customer which resulted in repeat business of 350k GBP. ? Trained a team of 12+ Freshers to quickly onboard and perform on project to enable from technical and organizational perspective. ? Defined a process to calculate productivity for legacy technologies, the model was well received by the customer and implemented in further projects. ? Achieved CMM level 5 standards for all projects from the internal quality assurance teams. ? Successfully completed a major data source migration project with 1.2M USD revenue. ? Received a score of 6.7 out of scale of 7 from customer for engagement feedback.--
Technology Lead 07/2008 - 09/2010
Infosys Ltd, Pune, Maharashtra India
Industry: IT
Responsibilities: • Lead team of software developers and ensure issue resolution as a technology leader. • Perform project planning and scheduling, manage tasks and coordinate project resources to meet project objectives and timelines. • Manage overall project budget. Train project resources in technology area as per project needs.
Outcome: ? Led multiple teams across different business areas for the customers. Focused teams on business objective and tracked progress to ensure project milestones were completed on time, on budget and with customer satisfaction. ? Enhanced Disaster Recovery platform from a success ratio of 35% to 95% in two years. ? Successfully managed and completed flagship project having budget of 500k GBP with government regulatory compliance for the customer which resulted in repeat business of 350k GBP. ? Trained a team of 12+ Freshers to quickly onboard and perform on project to enable from technical and organizational perspective. ? Defined a process to calculate productivity for legacy technologies, the model was well received by the customer and implemented in further projects. ? Achieved CMM level 5 standards for all projects from the internal quality assurance teams. ? Successfully completed a major data source migration project with 1.2M USD revenue. ? Received a score of 6.7 out of scale of 7 from customer for engagement feedback.--
Consultant 03/2005 - 07/2008
Capgemini India, Pune, Maharashtra India
Industry: IT
Responsibilities: • Create Low level and High-level Design documents, Functional and Technical Specifications, Coding, Testing, Production Deployments, Status update to Customer and Onsite coordinator
Outcome: ? Contributed to complex development project of Credit card Strategies for one of the major banking customers as a developer. ? Achieved critical timelines and delivered error free product. ? Received awards from the customer for valuable contribution.--

Nagpur University 08/1999 - 03/2004
Nagpur, Maharashtra, India
Degree: Bachelor's Degree
Major:Computer Engineering
Bachelor's Degree in Computer Engineering

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