Highlights:

Skills:Project Manager, Product Manager, Operations Manager, Product Support Engineer, Strategy, Customer Success

Associate Project Manager 09/2020 - 06/2023
Larsen & Toubro (Microsoft), Bangalore, India
Led a team of 7 product engineers to resolve defects on Microsoft's flagship analytics tool and consistently maintained a 96 % customer satisfaction score month after month.
• Led a team of 7 product engineers to resolve defects on Microsoft's flagship analytics tool and consistently maintained a 96 % customer satisfaction score month after month. • Proactively managed project operations and conducted sprints to fix bugs, resulting in 73% reduced defects monthly. • Conducted regular status meetings with stakeholders to provide clear communication on project progress, risks and dependencies which led to increase in client NPS and 50% reduction in project delays. • Driven the product development as per the monthly release plans and negotiated product features shipment, resulting in 26% increased customer engagement using agile methodologies. • Developed process improvements for feature/defect discovery, performed competitive and market gap analysis which led to conserving 30% billable time and 18% maintenance cost. • Collaborated with cross-functional teams to develop customer retention plans, which resulted in 25% reduction in customer churn, by analyzing customer feedback and developing targeted interventions to address areas of dissatisfaction. • Designed comprehensive project plans, defined project scope and created detailed project roadmaps to ensure successful delivery of product features within the 2 week sprints and the allocated budget. • Performed data analysis, used data-driven decision making to analyze product strategy, project insights and budgets. • Won SPOT ON 'A' employee award in appreciation for great client satisfaction and customer experience delivery.--
System Engineering Lead 05/2018 - 08/2020
Cognizant, Bangalore, India
Managed a team of 5 system engineers and oversaw the complete IT infrastructure management for a services company.
• Managed a team of 5 system engineers and oversaw the complete IT infrastructure management for a services company. • Planned and proactively executed all system engineering activities, including security checks, installation, monitoring and maintaining operating systems and system management tools. Also, maintained custom scripts to increase system efficiency. • Worked primarily on Azure cloud and managed custom API’s on it to develop automation scripts which led to 90% reduction in amount of time spent on daily manual tasks by the whole system engineering team. • Performed data analysis for the whole project operations and presented dashboards thereby helping key stakeholders in decision making.--
Intern 04/2018 - 07/2018
Sprinklr, Bangalore, India
Industry: SaaS
• Enhanced the machine’s listening capacity by 90% by training models through feeding manual data, which was required by brands to understand the customer feedback shared over social media as part of the Analytics team • Worked with executives of multiple Forbes 500 brands such as McDonalds and P&G to increase their visibility across all social media channels which helped deliver products according to their customers’ needs based on the data models created.
• Enhanced the machine’s listening capacity by 90% by training models through feeding manual data, which was required by brands to understand the customer feedback shared over social media as part of the Analytics team • Worked with executives of multiple Forbes 500 brands such as McDonalds and P&G to increase their visibility across all social media channels which helped deliver products according to their customers’ needs based on the data models created.--

Visvesvariah Technological University 01/2014 - 01/2018
Mysore, Karnataka, India
Degree: Bachelor's Degree
Major:Computer Science
Completed Bachelors with Honours

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