Highlights:

Skills:Front Office Supervisor Night auditor

Operations Manager 08/2022 - current
JFL Living, Sao Paulo, SP Brazil
Industry: Long Stay
JFL Living provides apartments to rent for longs stays, which also includes a few services, as basic cleaning every day, and one heavy cleaning per week. All the utensils for the kitchen and trousseau are provided for the residents. The rent also includes breakfast every day, offers front desk from 7am to 10pm, and maintenance for the apartments
As a Operations Manager, I am responsible for buying all materials for maintenance and cleaning, manage the housekeeping, maintenance, and Front Desk acting as a General Manager of the building. Relationship with residents, budget as CAPEX and OPEX, also improvements in the building. Write reports, manage service provision contracts, such as washing the building, painting, cleaning water tank, etc., make quotes and budgets--
Front Office Manager / Duty Manager 02/2019 - 08/2022
Palácio Tangará - Oetker Collection, São Paulo, SP Brazil
Industry: Hospitality
Represent the Management of the Tangará Palace in its absence; support and coordinate the entire Front of the House Sector in the absence of the Accommodation Manager
perform Check-ins and Check-outs, perform cash operations; make sure that the service standards stipulated by the company are being followed by the teams, make sure that the "LQA" standards are being followed by the teams, carry out "rounds" through the venue, aiming at safety aspects and reporting any behavior or situation suspicion to the Security department; complaints resolution; ensure the presentation and cleaning of the entire Front of the House area; make sure that the personal presentation rules stipulated by the company are being followed; make sure that the uniforms are being used correctly and completely by the teams; receive clients designated as VIPs whenever possible and when determined by the Board; communicate any complaints by guests through the tools stipulated by the Company (Feedback / glitch Report); be available for other tasks both in your own department and in other departments determined by the board, management or your immediate superior--
Duty Manager 03/2018 - 07/2018
The Great Southern Hotel, Perth, WA Australia
Industry: Hospitality
Economic hotel with more than 100 rooms.
Responsible for the operation of the hotel in the afternoon, security rounds, training and stopovers, room inventory control, rate control, daily reports for hotel owners, supervising other receptionists, ensuring that everything goes according to the standards of the hotel.--
Guest Service Officer 03/2016 - 07/2018
The Terrace Hotel, Perth, WA Australia
Industry: Hospitality
Luxury hotel with only 15 rooms.
I used to work two days a week on the afternoon shift doing routine reception, check ins, check outs, concierge, restaurant and accommodation reservations, meeting room reservations, telephone service, order taker, rate and inventory control and time control of housekeeping. I used to work two days in the night audit, where I created the check list of the shift and modified it improving the whole process that they did. At dawn I also had to prepare some simple Room Service dishes, launch and deliver orders.--
Front Desk Coordinator 07/2013 - 02/2016
Hotel Bourbon, São Paulo, SP Brazil
Industry: Hospitality
Hotel with more than 600 rooms one of the most busiest hotel in town.
After being promoted (including overtaking people in larger positions and with years of service), I started a completely different job, effectively managing the team of more than 25 Reception staff, including telephony. Interviews, admissions, dismissals, roster elaboration, creation of constant training, time control, resolution of pending issues, and what I consider the most important of all, a great focus on strategic people management, which is fundamental in a department like Reception--

Login to view resume: Hotel Resume -