Highlights:

Skills:supervisor, management, airport, reservation, customer resolution, gds, consultant, analyst, representative, operational support, travel, agent, airline, representative, manager, customer relations, analyst, operations

Operation Support Lead 03/2024 - current
Transat Tours Canada, Montreal, Quebec Canada
Industry: Aviation
-Coordination of reprotection flights -handling special services -key communication between airline interline assistance -Hotel and flight bumping management -flight schedule coordination -management of agent
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Customer Lead 11/2017 - 03/2024
Transat Tours Canada, Montreal, Quebec Canada
Industry: Aviation
Integration into the a GDS team as a resource - Integration into an Interline project to work with alliances - Creation of a Sharepoint website for working procedures through Microsoft - Processing requests for error files with the accounting departments - Dedicated coaching for new lead agents and reservation agents - Excellent handling of escalation calls from clients
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Felix-Leclerc High school 09/2005 - 06/2010
Montreal, Quebec, Canada
Degree: High School Or Below
Major:linguistics
High school degree

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