Highlights:Experienced in remotely managing calls, emails, and messages from company affiliates, providing consistent support and addressing their needs. Delivered 24/7 emergency line assistance and handled service authorizations in accordance with established guidelines. Conducted call audits and performed administrative tasks to uphold service quality. Proficient in patient monitoring and support, offering assistance with medical care, procedures, and health needs. Specialized in time management and resolving inquiries, ensuring an efficient and personalized experience. Collaborated with a leading healthcare company to enhance patient satisfaction and care delivery.

Skills:Communication Skills, Time Management, Proficiency with Digital Tools, Problem Solving and Critical Thinking, Attention to Detail, Interpersonal Skills, Technical Skills, Multitasking, Results-Oriented, Confidentiality and Professional Ethics

Goal:Organized and committed professional with experience in administrative tasks, request management, and handling inquiries. My skills stand out in the quick resolution of problems and efficient process management. My experience includes the use of digital platforms such as email, chats, Microsoft Office, and management systems, providing smooth and personalized service. I adapt easily to different environments and perform well under pressure, ensuring high-quality results.

Certification:Sampling Asosiación AJUDISP /Bogota Colombia 2022 White code Asosiación AJUDISP /Bogota Colombia 2022 Injectology Asosiación AJUDISP /Bogota Colombia 2022 Clinical laboratory Asosiación AJUDISP /Bogota Colombia 2022 Medicine administration Asosiación AJUDISP /Bogota Colombia 2022 BLS – ACLS Asosiación AJUDISP /Bogota Colombia 2022

Costumer service 08/2024 - current
CODESS, Bogota, Bogota Colombia
Industry: Health & Services
Responsible for remotely handling calls, emails, and messages from the company’s affiliates
Responsible for remotely handling calls, emails, and messages from the company’s affiliates, managing their needs and providing support as required. Provided 24/7 emergency line assistance, managing service authorizations according to established guidelines. Additionally, conducted call audits and performed various administrative tasks to ensure service quality.--
Costumer service 11/2023 - 07/2024
IQVIA, Bogota, Bogota Colombia
Industry: Health & Services
Responsible for monitoring and supporting patients
Responsible for monitoring and supporting patients, providing assistance with their medical care, procedures, and general health needs. Provided help with time management and resolution of inquiries, ensuring an efficient and personalized service experience for patients, in collaboration with a well-known company in the healthcare sector.--
Designer 04/2022 - 07/2022
ANDROMEDA, Bogota, Bogota Colombia
Industry: Arts
Freelance Responsible for developing visual and multimedia content for social media
Freelance Responsible for developing visual and multimedia content for social media, including creating posts, reels, videos, and stories. Designed and developed custom characters to strengthen the brand identity, as well as a strategic content calendar to improve account performance and interaction across various platforms. My role focused on optimizing visual content to capture the audience’s attention, increase engagement, and contribute to the growth of the brand's digital presence.--
Costumer service 02/2021 - 08/2021
ONELINK, Bogota, Bogota Colombia
Industry: Health & Services
follow-up of COVID-19 cases
Colombia Responsible for remotely managing the follow-up of COVID-19 cases, appointment scheduling, and patient referral and counter-referral processes. I developed skills in organization and time management to ensure timely and efficient care. I used digital platforms for effective communication and agenda management, prioritizing tasks based on patients' needs. My ability to work autonomously allowed me to meet established deadlines in high-demand situations.--
Costumer service 01/2021 - 02/2023
IQVIA, Bogota, Bogota Colombia
Industry: Health & Services
Responsible for monitoring and supporting patients
Responsible for monitoring and supporting patients, providing assistance with their medical care, procedures, and general health needs. Offered help with time management and resolving inquiries, ensuring an efficient and personalized service--
Designer 10/2021 - 04/2022
MSD - MERK SHARP AND DOMHE, Bogota, Bogota Colombia
Industry: Arts
Graphic Design Intern
Graphic Design Intern, responsible for developing corporate graphic pieces for distribution across various media, including PowerPoint presentations, internal platforms such as Jammer and SharePoint, as well as informational and corporate videos. I edited photographs and designed teaser campaigns, contributing to the company’s visual communication. My work focused on ensuring that the graphic content was consistent with the brand identity, visually appealing, and tailored to each platform and communication goal.--

Antonio Nariño 02/2004 - 11/2008
Bogota, Bogota, Colombia
Degree: High School Or Below
Major:Elementary School Diploma
Elementary School Diploma

Login to view resume: Gisela Cuervo - CV -