Highlights:With over 9 years of experience in managing top level Executives/Directors, I understand the importance of being proactive. In addition to being an expert at managing confidential documents and information, drafting corresponding, customer service, coordinating meetings, taking minutes, and managing travel arrangements, among others, I’ve also developed the ability to anticipate roadblocks and create effective alternative plans. I am adept in research and meeting support as well as document, report, and presentation development. Moreover, while my on-the-job experience has afforded me a well-rounded-skills set including organization and administrative skills. Reduced travel time waste by 45% and cut cost by 30% based on budget. Proofreading document decreased error by 75%. Established a record management system. Attained the title of a CANDO Champion owing to ACCOUNTABILITY and DRIVE

Skills:Organizational Skills, Communication Skills, Time Management, Result Oriented, Data Management, Problem Solving, Travel Arrangement

Goal:Earn a promotion to a managerial role within the organization in 3 - 5years Achieve a higher-level professional certification within 2years

Membership:Network of Administrative Professionals of Ghana (NAPG)

Honor:CAN-DO Champion (Accountability and Drive)

Sub-Regional Manager 06/2022 - current
Mozzartbet Ghana Ltd, Accra, Greater Accra Ghana
Industry: Gaming
Ensuring the complete operation of the group of payments points in the sub-region you oversee and fully meeting all the standards set by the company’s management. Ensuring the highest level of customer service by all employees while ensuring the commitment of all employees to deliver such a service that will be competitive
• Monitoring and control of the work of assistants and operators at the payment point; control of the fulfillment of all work obligations; giving additional instructions; consultations; assisting in solving problems. • Organization of work and reporting: Preparing the necessary reports, as well as on the work of assistant managers of subregions; Creation of a work schedule for Staff at the payment points, creation of a tour plan and control of places of employment for the subregion; Records of workers on sick leave/annual leave/free days; Work plan (updated daily). • Opening/relocating/adaptation of branches: Proposes new locations for opening/relocating branches in the sub-region; monitoring of works; coordination with all involved sectors. • Ensures proper cash flow, monitors, and ensures adequate closing of all statements. • Monitors the development of the competition in the region. • Makes daily visits to payment points. • Controls the liquidation of cancellation tickets, collects, and delivers winnings. • Holds regular meetings with heads of betting shops and attends meetings. • Handling staffing affairs including hiring and salary negotiation • Developing training materials for new hires • Coming up with effective compensation strategies for employees • Ensuring legal compliance with labour practices • Investigating escalated employee concerns and finding solutions.--
Office Manager/HR Manager 05/2021 - 05/2022
Mozzartbet Ghana Ltd, Accra, Greater Accra Ghana
Industry: Gaming
Human Resources Manager with progressive experience managing employee benefits & compliance, employee hiring & onboarding, performance management processes, and HR records. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization.
• Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy • Supervise members of the administrative staff, equally dividing responsibilities to improve performance • Taking ownership of all HR matters across the company from recruitment to performance review, disciplinary actions and learning and development. • Manage agendas, travel plans and appointments for upper management • Manage emails, letters, packages, phone calls and other forms of correspondence • Support bookkeeping and budgeting procedures for the company • Create and update databases and records for financial information, personnel and other data • Track and replace office supplies as necessary to avoid interruptions in standard front office procedures • Submit reports and prepare proposals and presentations as needed • Assist colleagues whenever there is an opportunity to do so--
Executive Assistant – Executive Chairman 09/2020 - 04/2021
Tobinco Group, Accra, Greater Accra Ghana
Industry: Pharmaceutical
To develop and provide a comprehensive organizational, administrative and programmed support service to the Chairman by proactively overseeing the Chairman’s workload and completing tasks as directed by the Chairman
• Monitoring all reporting manager’s email and responding if required. • Collating subsidiary monthly report for the Chairman • Preparing communications on behalf the chairman • Managing Calendar and emails for the Chairman • Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy • Manage agendas, travel plans and appointments for upper management • Taking notes and writing minutes during meetings • Ensuring all correspondence and relevant materials are produced in a timely and accurate manner. • Following up on action points from meetings on behalf of the Chairman • Various ad hoc requests--
Personal Assistant – Group Chairman & Executive Director / Consul for Uruguay 03/2017 - 08/2020
Mohinani Group, Accra, Greater Accra Ghana
Industry: Manufacturing
With over 9 years of experience in managing top level Executives/Directors, I understand the importance of being proactive. In addition to being an expert at managing confidential documents and information, drafting corresponding, customer service, coordinating meetings, taking minutes, and managing travel arrangements, among others, I’ve also developed the ability to anticipate roadblocks and create effective alternative plans. I am adept in research and meeting support as well as document, report, and presentation development.
• Make arrangements for executive travel both local and international including travel tickets, visas, agendas for scheduled meetings, names of contact person, and information about the country to be visited. • Worked with other administrative team, human resources and finance staff to create and implement special project and company events. • Made all arrangements for meetings, conferences and networking events for senior executives, managers and board of directors, including venue reservations and made necessary travel arrangements for attendees. • Designed and implemented computer filing system and increased effectiveness of paper filing for all company records, reports and other documents. • Kept executive briefed on operations by recording meetings, keeping files current, and collecting data and reports from different teams. • Coordinated and arranged vacation and business travel and daily meetings for executives and senior management personnel. • Provided administrative duties for executives and maintained confidentiality of sensitive information. • To facilitate mail processes, handled and sorted mail and answered routine correspondence on behalf of Management.--
Personal Assistant to the Chairman 05/2016 - 02/2017
Merton International School, Accra, Greater Accra Ghana
Industry: Educational
With over 9 years of experience in managing top level Executives/Directors, I understand the importance of being proactive. In addition to being an expert at managing confidential documents and information, drafting corresponding, customer service, coordinating meetings, taking minutes, and managing travel arrangements, among others, I’ve also developed the ability to anticipate roadblocks and create effective alternative plans.
• Compiled meeting agendas, take minutes, type minutes to distribute to Department Heads and Managements. • Improve operational flow by managing emails, coordinating calendars for the Chairman and Management. • Allocating tasks to administration support team as well as teachers. • Represented the Chairman in conversation with Management, Suppliers, Parents and Staff. • Inspected students’ activities.--
Office Manager 02/2015 - 05/2016
BI-Dot CyberCafe, Accra, Greater Accra Ghana
Industry: Internet Cafe
Results oriented office manager with expertise in identifying inefficiencies in the company and developing effective solutions
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. • Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments. • Completes operational requirements by scheduling and assigning employees; following up on work results • Assist clients with basic computer training--
Personal Assistant 09/2008 - 10/2013
PZ Cussons Ghana Ltd, Accra, Greater Accra Ghana
Industry: Manufacturing
Result oriented Personal Assistant with over 7years of experience in Managing Top Level Executives. Seeking position as Executive / Personal Assistant with any organization. Reduced travel time waste by 45% and cut cost by 30% based on budget. Proofreading document decreased error by 75%. Established a record management system.
• Made all travel arrangement and schedules for 5 Directors and all staff. • Made all arrangements for workshop, networking events, including venue reservations and made necessary travel arrangements for attendees and reduced cost by 35%. • Coordinate the workflow between the Executive Team, management and other business units. • Handled confidential information and provide leadership in the management of administrative functions, systems and procedures for business. • Provided confidential administrative support to the Managing Director. • Coordinated Annual General Meeting, Board Meeting and Executive Meetings ensuring appropriate matters are communicated to Board Members. • Organized and maintain diaries and making appointments as well as writing letters, taking dictations. • Organized and manage meetings of the Executive Team and undertake any required follow up activities. • Liaise with the Director HR & Corporate Affairs in ensuring the Company remains compliant with all relevant statutory regulations (intellectual property GIPC, Registrar General’s Department, Immigration etc). • Arranged accommodation, transportation for visiting executives and manager and provide personal assistance as required.--
Secretary 07/2003 - 08/2008
Prestige Motor Company Ltd, Accra, Greater Accra Ghana
Industry: Automobile Company
Dedicated, client-focused secretarial professional with deep knowledge of office management procedures. Proficient understanding of MS Office. Excellent customer service, with strong attention paid to detail, organization, and presentation skills.
• Greet new and established clients in a professional and enthusiastic manner ensuring that they are treated as valued customers. • Handle confidential information and provide leadership in the management of administrative functions, systems and procedures for business. • Interpreted administrative and operating policies and procedures for employee. • Answer telephone and gave information to callers, take messages, and transfer calls to appropriate individuals. • Type letters, memos, reports, agenda, etc--

Ghana Lebanon Co-operation & Training Centre 01/2000 - 01/2001
Accra, Greater Accra, Ghana
Degree: Professional Degree
Major:Certificate- Typist Grade
Attained a Certificate in Typist Grade

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