Highlights:Educational Achievement: Graduating from a high school in Algeria with a focus on foreign languages and obtaining a Bachelor's degree in Business Studies from Cardiff Metropolitan University in the UK showcase my commitment to academic excellence. Language Proficiency: Completing intensive English classes at EF Cape Town and EF Bristol underscores my dedication to refining language skills, which is a valuable asset in an international work environment. Sales Experience: Gaining experience in sales at Societe Generale Bank Algeria demonstrates my ability to navigate the complexities of the financial sector and contribute to business growth. Customer Service Expertise: Developing strong customer support skills in an Algerian call center and expanding my hospitality expertise at Marriott Hotel in Algeria and Emirates Palace in Abu Dhabi highlight my dedication to providing exceptional customer service, anticipating needs, and ensuring satisfaction. Passion for Cultural Exchange: My emphasis on cultural exchange throughout my experiences reflects a genuine passion for diversity and cross-cultural communication, aligning well with roles in international environments. Versatility: Transitioning through various roles in sales, customer service, and hospitality showcases my adaptability and versatility. Overall, my career highlights demonstrate a well-rounded skill set, a commitment to continuous learning, and a passion for contributing to dynamic, international work environments.

Skills:Hotel Reservation, Interpersonal Skills, Microsoft Office, Trilingual (AR,FR,ENG), Conversational Spanish, Banking, Retail Sales Banking, Call Center, Hospitality, Sales, customer service, customer support, banking, Baking

Goal:My career goals involve leveraging my strong language skills, educational background in foreign languages, and diverse experience in sales, customer service, and hospitality. My aim is to contribute these skills to a dynamic, international work environment. My passion for cultural exchange and commitment to providing exceptional customer service align well with my desire to thrive and contribute to the success of the company.

Membership:Not applicable

Certification:- Bachelor Of Arts With Honours In Business Studies. - Full-time English Course at EF Bristol. - Full-time English Course at EF Cape Town. - Baccalaureate In Foreign Languages.

Honor:Not applicable

Reservation Agent In Rooms 10/2022 - 12/2022
Emirates Palace Mandarin Oriental Abu Dhabi, Abu Dhabi , United Arab Emirates
Industry: Hospitality
This role requires reviewing daily reservations for accuracy, ensuring adherence to rate policies, managing system close-outs, maintaining client satisfaction, following internal credit policies, addressing lost business, spot-checking previous day's reservations and VIP arrivals, conducting test calls, implementing up-selling programs, and fulfilling other duties assigned by management.
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Reservation Agent 07/2021 - 11/2021
Marriott Hotel, Algiers, Algeria
Industry: Hospitality
The position involves processing reservation requests, addressing guest needs and inquiries, explaining policies, utilizing sales techniques, managing VIP reservations, inputting data into reservation systems, resolving rooming challenges, ensuring accuracy of room blocks, and maintaining organized files for group reservations.
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Customer Support 06/2020 - 08/2020
OG Solution, Algiers, Algeria
Industry: customer support
As a client support representative at OG Solution call center, I played a crucial role in supporting "Paysera," a global fintech company. Responsibilities included providing assistance to clients through multiple channels, offering consultations on online payments and financial services, reviewing e-commerce project applications, facilitating service enablement, and registering new clients in the system.
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Polyvalent Sales Representative 10/2018 - 07/2019
Societe Generale Bank, Algiers, Algeria
Industry: Financial services
The role involves welcoming and assisting customers in person and over the phone, handling account-related inquiries, seizing sales opportunities, promoting electronic payment methods, and maintaining organized customer records.
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Zidane El Makhfi 09/2008 - 06/2012
Algiers, , Algeria
Degree: High School Or Below
Major:Foreign Languages
I was awarded this diploma by the Algerian ministry of education.

My resume