Rhyl Denbighshire, United Kingdom
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: Psychology, mental health clinician
Occupation: Healthcare
Degree: Master's Degree
Career Level: Entry Level
Languages: English (Fluent) Welsh (Basic)
Highlights:
Skills:
Patient Services Co-Ordinator 10/2017 - 09/2022
Madryn House Surgery, Rhyl, Denbighshire United Kingdom
Industry: NHS
Supervising role with afternoon admin staff, sole medical secretary, medicines management, patient services co-ordinator, some clinical roles.
Appointments with patients for routine blood pressure checks
• New patient appointments
• Medicines management (Prescribing drugs for GP’s to sign as well as checking prescriptions
pre/post signature
• Managed administrative duties in a fast-paced General Practice, handling patient records,
appointment scheduling, and maintaining efficient office operations.
• Supervised a team of medical administrators, providing guidance, training, and ensuring
adherence to protocols and procedures.
• Acted as a liaison between patients and healthcare providers, demonstrating exceptional
communication skills and empathy while addressing patient inquiries, concerns, and
scheduling needs.
• Conducted telephone triage, skillfully assessing patient needs, providing psychological
support, and effectively signposting individuals to appropriate clinicians or services.
• Demonstrated proficiency in treating patients with sensitivity to their psychological well-being,
employing active listening and empathetic communication to address their concerns.
• Managed confidential patient information in compliance with data protection regulations,
ensuring accuracy and confidentiality in all documentation and communications.
• Collaborated with healthcare professionals to streamline patient care processes, contributing
to improved patient satisfaction and efficient clinic operations.--
The Open University 09/2019 - 07/2023
Milton Keynes , Buckinghamshire, United Kingdom
Degree: Bachelor's Degree
Major:Health Sciences
• Developed a strong foundation in biological sciences, encompassing comprehensive studies in
biology, anatomy, physiology, and biochemistry.
• Acquired a nuanced understanding of the psychological, sociological aspects
of healthcare.
• Proficient in healthcare management principles, research methodologies, and statistical
analysis for evidence-based decision-making.
• Applied theoretical knowledge in practical settings through internships and clinical placements,
• Equipped with a diverse skill set enabling contribution to various sectors within healthcare & research.
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