Highlights:

Skills:Management Information Systems & Technology, Managing Projects & Programs, Strategic Decision Making & Management, Operations Management, Website hosting & management (WordPress installation, administration, content writing & management), SEO, SEM, Google Analytics, CCTV (IP & DVR security camera systems) & Vehicle CCTV & GPS tracking systems, Network Administration, Ubiquiti setup & administration, SAP B1 administration, TCP/IP, DHCP, DNS, Gateway, VPN, IPSec, FTP, SFTP, FTPS, Email communication & security protocols: POP3, IMAP, SMTP, SSL, TSL, Computer technical support services (Tier 1, 2 & 3) on-site & remote, IP PBX System Support Admin (AltiGen) & Digium/Switchvox, Enterprise networking setup (LAN, WAN & Wireless LAN), Public & private IP address management, Fortinet firewall setup & administration, Email setup & administration (Cloud services: Google, AWS, Office 365, or private custom configurations), Windows Server setup & administration, Smart home/office technology setup & monitoring systems, I.T. Planning, Technology strategic planning, Cisco Meraki appliances, Microsoft 365 (ERP Dynamics BC, ReQlogic, O365, Exchange, MDM, Azure portal, Interact Weighbridge systems

Goal:My goal is to strategically use data to gain business intelligence, leverage capital, technological and human resources to increase revenue, enhance efficiencies, reduce overheads, and establish client satisfaction. To achieve this, I lead through my experience, support & transform organizations through skillsets, diligence and professionalism with 16 + years of experience & a proven knowledge of leadership, strategic management, & use collective leadership of cross-functional teams.

I.T. Executive Manager / Administrator 05/2021 - current
National Quarries Co. Limited, Arouca, TT Trinidad and Tobago
Industry: Quarrying, Mining – Construction industry
My goal is to strategically use data to gain business intelligence, leverage capital, technological and human resources to increase revenue, enhance efficiencies, reduce overheads, and establish client satisfaction. To achieve this, I lead through my experience, support & transform organizations through skillsets, diligence and professionalism with 16 + years of experience & a proven knowledge of leadership, strategic management, & use collective leadership of cross-functional teams.
• Directly report to the Chief Executive Officer to effect process improvement, deliver value, foster engagement, staff empowerment, enhance resources, continuously improve support services • Recruit, train, motivate, and manage support staff • Present project recommendations, strategic technical human resource planning, budgetary planning to Board of Director Sub-Committee meetings • Authorize & develop specifications for products & services for Organization’s I.C.T roadmap. • Project manage ERP systems for implementation. • Assign, manage, coordinate & review I.T. projects & programs • I.T. policies/procedures review & development • Vendor, and contractor management • Plan, organize, direct, control department budget & expenditure incl. evaluate & action daily operations • Incl. other duties such as Business report writing, managing service provider contracts & systems for Avaya converged communications, Cisco Meraki appliances, Microsoft 365 (ERP Dynamics BC, ReQlogic, O365, Exchange, MDM, Azure portal), PayMaster (Payroll), AWS’ Interact Weighbridge systems, CCTV surveillance systems etc., Information Systems Management.--
Global Strategic Transformation Management Consultant 07/2018 - current
iPro Caribbean Limited, Arima, TT Trinidad and Tobago
Industry: Technology Consultancy
Global Strategic Transformation Management Consultant
• Project manager – Portal development of the National Services Exporters Portal (NSEP) Trinidad & Tobago Services Hub – https://nsep.ttcsi.org • Remote Deployment Manager – ROSCOM Mobi’s (UK) Telecoms Revenue testing & assurance support services in USA & formerly in Trinidad & Tobago, to deliver value, foster engagement, enhance resources, continuously elevate global support services • Implementation Manager – Web development & technical support services for Competitive Insights & Data Analysis (CIDA) • I.T. Management Consultant – VFS Global’s Canadian Visa Application Centre (CVAC) & Schengen UK Visa Application Centre (Trinidad & Tobago Technology services provider) to deliver value, foster engagement, enhance resources, continuously elevate remote support services • Project Manager – Planning & execution of United Petroleum’s (UNIPET’s) Corporate Responsibility & Business Transformation Projects to deliver value, foster engagement, enhance resources, continuously elevate initiatives • Other experience: • Plan, Manage business finances (QuickBooks Online) • Information Systems Management • Business Transformation planning & implementation • I.T. Planning • Strategic Planning • Business Development • Client engagement • Client consultancy services • Contractor management for Project Implementation--
Network Administrator / I.T. Manager 01/2015 - 07/2018
JSL International (Trinidad) Limited, Port of Spain, TT Trinidad and Tobago
Industry: Manpower resourcing - Energy Industry
Information Technology Management, Manpower resourcing - Energy Industry
• I.T. project planning & implementation • I.T. asset management • Managed Tier 1 technical support staff • Provided Level 1 & 2 technical support • Provided & facilitated user training • Documented system changes & escalated WAN issues to Tier 3 support • Proposed & supported the procurement process for I.T. purchases (hardware, software technologies) • Provided onsite & remote support to global offices located in Guyana, USA, Grenada, Mexico & Suriname • Deployed SAP B1 user deployment & administration • Managed & supported Service providers to maintain operational services, deliver value, foster engagement, enhance resources, continuously elevate global support services--
Project Officer / Channel Specialist (Kiosk) & I.T. Specialist (Infrastructure) 06/2010 - 01/2015
National ICT Company Limited (ttconnect & iGovTT), Port of Spain, TT Trinidad and Tobago
Industry: Gov't ICT
Project Officer/Channel Specialist (Kiosk) & I.T. Specialist (Infrastructure), Gov't ICT Technology Service
• Analyzed & made recommendations for new & existing locations, enhanced user-friendliness, promotion, & awareness of the Kiosks & ttconnect Express buses to acquire & offer Government services to citizenry at prime & remote locations • I.T. Service Desk Tier 2 Support • I.T. asset management • Provided & facilitated user training • Managed Tier 1 support staff • Provided Level 1 & 2 technical support • Reported to Senior I.T. Officer • Documented system changes Documented & escalated WAN issues to Senior I.T. Officer incl. Tier 3 support • Proposed & supported the procurement process for I.T. purchases (hardware, software technologies) • Provided onsite & remote technical support to offices in Trinidad & Tobago • Managed & supported Service providers to maintain operational services and deliver value, foster engagement, enhance resources, continuously elevate support services--
I.T. Specialist 12/2008 - 05/2010
Office of the Prime Minister (Fifth Summit of the Americas & CHOGM 2009), Port of Spain, TT Trinidad and Tobago
Industry: National Secretariat
I.T. Specialist, National Secretariat for Gov't International Conferences and Events (Fifth Summit of the Americas and The Commonwealth Heads of Gov't Meeting in 2009)
• I.T. asset management • Setup technology systems to support all the Fifth Summit of the Americas & Commonwealth Heads of Government 2009 conferences & events • Provided & facilitated user training • Managed Tier 1 support staff & Service providers • Provided Level 1 & 2 technical support • Proposed & supported the procurement process for I.T. purchases (hardware, software technologies) • Provided onsite technical support for support staff & management teams to deliver value, foster engagement, enhance resources, continuously elevate support services--
I.T. Specialist 12/2008 - 05/2010
Office of the Prime Minister (Fifth Summit of the Americas & CHOGM 2009), Port of Spain, TT Trinidad and Tobago
Industry: National Secretariat
I.T. Specialist, National Secretariat for Gov't International Conferences and Events (Fifth Summit of the Americas and The Commonwealth Heads of Gov't Meeting in 2009)
• I.T. asset management • Setup technology systems to support all the Fifth Summit of the Americas & Commonwealth Heads of Government 2009 conferences & events • Provided & facilitated user training • Managed Tier 1 support staff & Service providers • Provided Level 1 & 2 technical support • Proposed & supported the procurement process for I.T. purchases (hardware, software technologies) • Provided onsite technical support for support staff & management teams to deliver value, foster engagement, enhance resources, continuously elevate support services--
System Support Analyst 12/2006 - 11/2008
Connect Limited, Port of Spain, TT Trinidad and Tobago
Industry: Telecommunication & Networking Service
System Support Analyst for Telecommunication & Networking services
• Successfully closed VOIP contracts, resulting in a 25% increase in business income per quarter • Coordinated with service providers & other contractors, resolved customer issues & provided solutions to prospective clients • Conducted training with all stakeholders to improve customer service to deliver value, foster engagement, enhance resources, continuously elevate support services--

London Metropolitan University 09/2004 - 07/2008
London, , United Kingdom
Degree: Bachelor's Degree
Major:Computing and Information Systems
Internet Systems, Business Management, Computer Technical Support, E-Commerce, Enterprise Networking, Networking

Gary Albert Computing and Information Systems