Highlights:More than 12 years working in Bilingual environments as team leader in the BPO industry and procurement manager in a metalworking company that supplies products to the Oil & Gas industry.

Skills:negotiation, supplier management, customer management, Procurement, Business development

Goal:Work in the US

Certification:I´m a TEFL certified instructor.

Honor:I was awarded the Platinum award in a BPO named Sutherland Global Services due to my dedication and achievements as a Team Manager for Google for Work Support.

International Business Manager 12/2017 - current
VR INGENIERIA & MERCADEO S.A.S., Bogotá, Please Select a Value Colombia
Industry: OEM
Purchasing agent, purchasing supervisor, procurement manager, business manager
I initially joined the company as a Purchasing Executive, focusing on enhancing communication with global suppliers. Through implementing strategic action plans, I achieved positive results and earned a promotion to lead the purchasing department. In this role, I traveled to build transparent relationships with suppliers and explored new partnerships at exhibitions, particularly in the United States. As a manager, I oversaw a team of 4 buyers, handling purchasing processes for business transactions up to $2 million monthly. In 2019, I successfully served as an interpreter of a Joint Review, ensuring ASME recertification for the company. Acting as the point of contact for foreign clients and suppliers, I've developed both suppliers and potential clients globally, including the United Arab Emirates, the US, France, and Canada. I played a key role in acquiring new machinery for the main plant and a recently acquired facility. Recognized for negotiation skills, I was promoted to International Business Manager.--
Team Leader 01/2015 - 08/2917
SUTHERLAND GLOBAL SERVICES., Bogotá, Please Select a Value Colombia
Industry: BPO
Team manager for a Google for work support team.
As a Team Manager at SGS Colombia, a prominent BPO in Bogota, I led teams ranging from 20 to 35 individuals for the Google for Work Support campaign. Specifically heading the Email team, responsible for Gmail support, I made prompt decisions to maintain team KPIs above standard levels and control attrition and other administrative indicators. I monitored and managed cases handled by the team, ensuring clear communication and updates on reported outages and new releases to a customer base consisting largely of IT specialists. Reporting regularly to the headquarters in Mountain View, California, I oversaw daily, weekly, and monthly activities--
Resolution Specialist 04/2011 - 01/2015
TELEPERFORMANCE COLOMBIA, Bogotá, Please Select a Value Colombia
Industry: BPO
Customer care representative, resolution specialist, supervisor.
I initially joined Teleperformance to leverage my bilingual skills, starting as a Customer Service Representative (CSR). My responsibilities included assisting individuals from around 30 U.S. states with information about the government-sponsored program, ASSURANCE WIRELESS. In this role, I activated accounts, conducted top-ups, troubleshooted handsets, and addressed customer inquiries. I progressed to the position of Resolution Queue Specialist, taking charge of clarifying doubts and resolving issues for advisors, ensuring immediate solutions for customers. Finally, I was promoted to a supervisor role, where I managed teams of up to 40 people in my last year.--

Corporación unificada Nacional 01/2015 - current
Bogotá, Please Select a Value, Colombia
Degree: Bachelor's Degree
Major:Systems engineering
I started studying systems engineering but unfortunately I haven´t been able to finish my career due to different situations including my job and personal responsibilities.

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