Highlights:

Skills:

Senior Product Manager 01/2024 - current
Vertias Technologies LLC, Krakow, Poland
Industry: Information Technology
Dynamic Senior Product Manager with a proven track record in driving revenue growth, managing $10M+ product portfolios, and executing innovative strategies in SaaS, cloud, and consumer markets. Skilled in leveraging data insights, marketing, and cross-functional leadership to accelerate product adoption and business performance. A results-oriented leader with expertise in delivering impactful solutions and maximizing market opportunities.
• Managed a product portfolio with an annual revenue of $28M, driving innovation and market competitiveness in the data protection space across the EMEA region. • Achieved a 20% increase in revenue growth within FY25 by implementing strategic product enhancements and targeted marketing campaigns. • Spearheaded the development of a product roadmap that resulted in a 15% reduction in operational costs, optimizing resources across engineering, design, and marketing teams. • Increased consumer adoption by 25% through the execution of a new go-tomarket strategy, leveraging consumer behavior insights and aligning with market demands. • Collaborated with the sales team to develop business forecasts, maintaining a 98% accuracy rate in sales projections, ensuring inventory control and purchasing were aligned with retail demands. • Responsible for managing a $2M marketing budget, successfully executing launch campaigns for new product features across 3 major regions in EMEA, resulting in a 30% growth in market penetration. • Improved product margins by 10% through detailed analysis of profit & loss (P&L) and implementing cost-effective measures in product development and marketing spend. • Led cross-functional teams to achieve on-time delivery of major product releases, contributing to a customer satisfaction score of 95%, as measured through post-launch surveys.--
Senior Customer Success Specialist 06/2021 - 01/2024
Cisco, Krakow, Poland
Industry: Information Technology
• Managed a $20M ARR portfolio for Data Center Compute and Cloud solutions across EMEA, driving significant growth and customer engagement. • Led adoption initiatives, increasing product utilization by 35% and improving customer retention by 20% across key enterprise accounts. • Executed customer events and launches that resulted in a 15% increase in netnew customer acquisition, contributing to ARR growth. • Delivered actionable insights, driving upsell opportunities that added an additional $5M in ARR through accurate forecasting and customer engagement.
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Technical Consulting Engineer 01/2020 - 06/2021
Cisco, Krakow, Poland
Industry: Information Technology
• Analyzed and diagnosed complex issues across HyperFlex, UCS (HX220C, HX240C, HX220 AF M5, HX240 AF M5) and VMware/Hyper-V environments. • Verified engineering fixes for field-reported issues, ensuring effective problem resolution. • Set up simulated networks in test labs to replicate and resolve intricate interoperability issues. • Documented case details in real-time, maintaining accurate records in the case database. • Owned service requests end-to-end, managing each case from initiation through to resolution.
• Analyzed and diagnosed complex issues across HyperFlex, UCS (HX220C, HX240C, HX220 AF M5, HX240 AF M5) and VMware/Hyper-V environments. • Verified engineering fixes for field-reported issues, ensuring effective problem resolution. • Set up simulated networks in test labs to replicate and resolve intricate interoperability issues. • Documented case details in real-time, maintaining accurate records in the case database. • Owned service requests end-to-end, managing each case from initiation through to resolution.--
Systems Administrator 07/2019 - 01/2020
TransUnion, Santo Domingo, Dominican Republic
Industry: Financial Services
• Led timely installations to meet project requirements and deadlines, ensuring seamless deployment. • Provided 2nd and 3rd-level technical support, resolving issues for both internal and external clients. • Installed, configured, and maintained OS, application software, and system management tools for optimal performance. • Managed VMware vSphere environments, SAN devices, and fiber switches, strengthening infrastructure reliability. • Utilized PowerCLI and PowerShell scripting to automate VMware vSphere and system environments.
• Led timely installations to meet project requirements and deadlines, ensuring seamless deployment. • Provided 2nd and 3rd-level technical support, resolving issues for both internal and external clients. • Installed, configured, and maintained OS, application software, and system management tools for optimal performance. • Managed VMware vSphere environments, SAN devices, and fiber switches, strengthening infrastructure reliability. • Utilized PowerCLI and PowerShell scripting to automate VMware vSphere and system environments.--
Technical Trainee 03/2018 - 08/2018
Multicomputos SRL, Santo Domingo, Dominican Republic
Industry: Information Technology
• Engaged with users for efficient troubleshooting and root cause analysis, ensuring rapid resolution and satisfaction. • Managed VDI setups and sessions with VMware vSphere, Citrix XenCenter, and Hyper-V to improve scalability and reliability. • Resolved complex Citrix environment issues (performance, application delivery, provisioning) for internal and external clients. • Deployed Citrix environments end-to-end, from setup to post-deployment support, optimizing system performance.
• Engaged with users for efficient troubleshooting and root cause analysis, ensuring rapid resolution and satisfaction. • Managed VDI setups and sessions with VMware vSphere, Citrix XenCenter, and Hyper-V to improve scalability and reliability. • Resolved complex Citrix environment issues (performance, application delivery, provisioning) for internal and external clients. • Deployed Citrix environments end-to-end, from setup to post-deployment support, optimizing system performance. • Configured and supported VMware and Hyper-V environments, enhancing flexibility and stability in IT operations. • Handled thin client setups and comprehensive server configurations to strengthen system reliability.--
SAN/Storage Administrator 08/2018 - 07/2019
Banco Popular Dominicano, Santo Domingo, Dominican Republic
Industry: Financial Services
• Managed and configured Logical Disks, LUNs, and NAS storage for optimized data access and organization. • Administered SAN switches and conducted daily health checks to ensure storage system stability and performance. • Performed analysis and recovery for storage hardware/software issues, minimizing downtime. • Configured replication between storage arrays for enhanced data redundancy and availability. • Documented administration processes and contributed to strategic decisions on Data Center technology upgrades.
• Managed and configured Logical Disks, LUNs, and NAS storage for optimized data access and organization. • Administered SAN switches and conducted daily health checks to ensure storage system stability and performance. • Performed analysis and recovery for storage hardware/software issues, minimizing downtime. • Configured replication between storage arrays for enhanced data redundancy and availability. • Documented administration processes and contributed to strategic decisions on Data Center technology upgrades.--

UNAPEC 08/2015 - 12/2018
Santo Domingo, , Dominican Republic
Degree: Bachelor's Degree
Major:Computer Systems Engineering
Computing Systems Engineering degree

Frankelly De Leon - CV2024