Highlights:Systems Support Engineer at SAS Institute

Skills:Customer Support, Tech Support, IT Support, Customer Success

Goal:IT Support; Customer Support, IT Operations, Tech Support Engineer

Certification:Microsoft Certified Professional; Microsoft Certified Desktop Support Technician; SAS Base Programming Specialist; SAS Viya Administration.

Honor:SAS Institute Acceleration Award of 2023

Technical Support Engineer 06/2022 - current
SAS Institute, Remote, Remote Brazil
Industry: IT
SAS is one of the largest privately held software providers in the world, and the company's software is used by most of the Fortune 500.
IT and Systems Technical Support. Supporting customers from all around the globe. Got the "Acceleration Award of 2023" by solving the most complex cases, which resulted in my promotion to this position.--
IT Support Analyst 04/2021 - 04/2022
Scotiabank Brazil, Sao Paulo, Sao Paulo Brazil
Industry: Banking
Internal Systems and core banking applications support. Datacenter support and network operations.
Support to end-users, datacenter, and VIP customers. In this position, I was personally responsible for the President's IT support.--
IT Support Engineer for LATAM 12/2019 - 03/2022
Hitachi Vantara, Sao Paulo, Sao Paulo Brazil
Industry: IT
IT Support for end-users in Brazil; Leader of the support team for LATAM; Responsible for IT and Phone contracts management.
End-user support; Responsible for the LATAM IT tech team; Contracts management for IT and Phone Services to the Brazillian Office. Got a 20% cost reduction on a mobile phone contract with a 50% data traffic package increase.--
IT Support Analyst 08/2018 - 11/2019
MRV Engenharia, Belo Horizonte, Minas Gerais Brazil
Industry: Construction
VIP Technical Support. IT Suppor to directors and CEO.
Responsible for the CEO personal IT devices.--
IT Technical Support 01/2011 - 08/2018
Sociedade Mineira de Cultura, Belo Horizonte, Minas Gerais Brazil
Industry: Education
Tier II Tech Support VIP Tech Support
Tier 2 technical support, systems support, and server support. After that, I was promoted to VIP tech support, being responsible for supporting directors, managers, and CEO.--

Pontifícia Universidade Católica de Minas Gerais 07/2014 - 07/2019
, , Brazil
Degree: Bachelor's Degree
Major:Information Systems
IT Field Bachelor's degree in Computer Information Systems

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