Highlights:A Yellow Six Sigma Senior IT Sales professional with proven records of accomplishment of doing account management and business development in the Philippines and Australia markets. Currently taking up my Masters in ASEAN Studies at University of the Philippines Open University. With extensive professional background experience. 9 years in sales and 10 years in BPO supporting B2B and B2C clients for both hardware and software with expertise in training, sales and operations.

Skills:Account Management, Lead Generation, IT Sales, Customer Service, Sales Management

Goal:I am obsess in working with customer and being able to work in sales/customer service industry provides a self-fulfillment not only professionally but even personally. I enjoy meeting new people from all walks of life, learning their challenges and providing value through products or services offered.

Certification:AWS Certified Cloud Practitioner. Issued Dec 2022. Expires Dec 2025 Yellow Six Sigma Belt. Issue Jun 2015. Expires None.

Honor:Lenovo • FY18 Q2 - Q4 CAP Top Win 10 CA, Mid-market segment (CAP) • FY19 Q1 - Q4 Exceeded Target • FY19 Q2 PCSD Sales Champion, PH • FY19 Q2 Top Win 10 CA, Mid-market segment (CAP) • FY19 CAP President’s Club Sales Champion • FY20 Q1 - Q4 Exceeded Target • FY20 PCSD Enablement Champion • FY21 Q1 Best Presenter Team Award, Lenovo ASAP Program • FY21 Q2 AP Team Excellence Award • FY21 Q2 PCSD Sales Champion, PH • FY21 PCSD CX Champion, PH • FY21 Q1 - Q4 Exceeded Target • FY21 Q3 – Big Win on End-point-management Solution in Government • FY22 Q4 – Big Win on Learning-Management Solution in Education • FY21 Q4 - Q2 Exceeded Target • FY22 Q1 - Q2 Exceeded Target • FY22 Q2 – Big Win on Locker Solution in Enterprise Account Intel • Top Performer in FY16, Exceeded target QoQ with 11% average yearly growth (PH Market) • Top Performer in FY17 for Q1 - Q3 (PH Market) • Q415, Achieved 146% Membership Renewal • Q416, Achieved 101% Membership Renewal Convergys • Consistent Top Agent for Uverse Robinsons across all metrics • Top Sales Agent (March 2010 – April 2010) • Assessed as CSS and SCSS • Red Hat Team sent to India

Account Executive (DGR) 09/2022 - current
Amazon Web Services (AWS), , Philippines
Industry: IT/Software
• Identify and create meaningful opportunities with early stage Startups (Pre-seed to Series A) in the Philippines and AEM (ASEAN Emerging Markets – Pakistan, Laos, Cambodia and Brunei)
--
Senior Account Manager - Midmarket 03/2018 - 09/2022
Lenovo, , Philippines
Industry: IT/Hardware
• Primarily performs business development (acquisition) and account management in the small-to-medium to large enterprise size business for the Philippines across industry
--
Assistant Lead 08/2015 - 01/2018
Intel, , Malaysia
Industry: IT/Hardware
• Build productive and profitable working relationship with business partners in the entire Philippine region and Australia (NSW) market
--
Microsoft Business Expert Coach 12/2013 - 07/2014
Sellbytel, , Malaysia
Industry: IT/BPO
• Supported Microsoft SMB and Enterprise markets (volume licensing) for APAC, AU & NZ markets
--
Associate Trainer 05/2009 - 12/2013
Convergys, , Philippines
Industry: BPO/Call-center
• Facilitated communication and culture training for new hire agents • Conducted product training for new hire agents and on-board agents to operations
--
Associate Trainer 05/2009 - 12/2013
Convergys, , Philippines
Industry: BPO/Call-center
• Facilitated communication and culture training for new hire agents • Conducted product training for new hire agents and on-board agents to operations
--
Technical Support Representative 03/2008 - 12/2008
Teletech Philippines, , Philippines
Industry: BPO/Call-center
• Troubleshoot dial-up and broadband connection • Ensured customer satisfaction by resolving the issue the first time
--

Polytechnic University of the Philippines 06/2005 - 05/2009
, , Philippines
Degree: Bachelor's Degree
Major:Marketing
Completed Bachelors in Business Administration Major in Marketing

Login to view resume: Cv of Francis Tilla-In 2023 -