Highlights:

Skills:manager, coordinator

IT MAnager 06/2019 - current
838 Soluções, São Paulo, São Paulo Brazil
Industry: IT Flexible Benefits
Implementation of the best practices in project management, define the implementation life cycle and IT manager with 20 people on the team.
• Implementation of the best practices in project management using PMI and Agile Scrum; • Implementation of the MS Project Web App in order to manage the projects and timesheet; • Support to the company's top management in decision making and strategic meetings; • Implementation of the client life cycle methodology. This methodology was created in order to define patterns and the step by step to implement the company projects and have different approach's due the kind of the projects. Example: Flex Benefits Implementation or Traditional Benefits Implementation.--
IT Consultant 10/2016 - 05/2019
AF Pardini, São Paulo, São Paulo Brazil
Industry: IT System Development
Manager of the Workflow and ERP Totvs implementation.
• Implementation and sale of the Workflow Manager that is a WEB based software (www.workflowmanager.com.br). o The implementation of this tool allows companies to organize their own processes, in order to define a standard of activities with SLA monitoring, increasing, in this way, the adherence of the departments to the company processes. • Managing of the Protheus ERP implementation and upgrade projects beside AV System Consulting. o We integrate all the processes of the company from the HR to the control of production and billing allowing the company to concentrate all its operation using the ERP Protheus. This initiative has brought companies greater control over information, eliminating manual controls in Excel or in parallel systems, as well as greater precision in financial, inventory, tax and billing controls.--
Project Manager 03/2014 - 10/2016
Walmart beside CWI, São Paulo, São Paulo Brazil
Industry: Retail
Managing the development team with 16 people in order to develop the system integration interfaces and also the development of the perishable system solution.
• Management of projects focused on system integration and replenishment. • Involvement in international projects (USA). • Major projects: o NE Integration – Replenishment Interfaces between the legacy systems and USA systems (Iterative) ? Conversion of all Northeast stores to use of Walmart global systems, bringing to the business greater agility to processes and reduction of operational and systemic costs since it was possible to use the company's global systems. o Logistic – POC to implement a new system that will be responsible for schedule the supplier’s deliveries on the DCs (Waterfall); o Perishable System Solution that will be responsible to integrate the Stores and DCs perishable replenishment integrated with the global systems (Agile). ? Optimization in the management of perishables in order to bring savings to the business once the loss of products has been reduced as well as the guarantee of having enough stock of each product according to the demand of each store.--
PMO 03/2013 - 03/2014
GSX beside Istmo, São Paulo, São Paulo Brazil
Industry: EDI
PMO of the operation team.
• Management of infrastructure projects focused on telecom and network. • Involvement in international projects. • Major projects: Migration data circuits, implementation of infrastructure projects for new hardware and datacenter migration. • Result: Global visibility, greater control in the management of project schedules and risks.--
Project Coordinator 11/2012 - 02/2013
Magazine Luiza, São Paulo, São Paulo Brazil
Industry: Retail
IT project coordinator.
• Project management pillars in sales, marketing, CRM, Multimedia and Customer Services focused on making IT planning coordination of project managers and working relationship between the business areas and the areas of systems development and infrastructure. • Major projects: System management posters and intranet. • Result: It allowed the store itself to issue its posters of supply in a computerized way and following the parameters defined by the headquarter.--
IT/Project Senior Consultant 08/2010 - 10/2012
Teleperformance beside Istmo, São Paulo, São Paulo Brazil
Industry: Call Center
Managing the development third part consults from the CRM and BI software development projects.
• Managing projects serving customers Teleperformance, among them: Lenovo, HP, Globo.com, Nokia, Sky, Hotels.com, Walmart, SAM´s and Itaú Bank. • Involvement in international projects. • Major projects: Payroll system integration with telephony events, HP's CRM system, Lenovo CRM system, Acer BI among others. • Results: o Implementation of an automatize way to collect the telephony registers integrated with the payroll system about the employees work period giving agility and reliability to the customers; o HP CRM System enabled effective tabulation of business leads bringing agility and visibility to the negotiations; o LeNovo CRM System integrated with the Unisys technical assistance system bringing agility to the assistance process as well as greater visibility of the situation of each call enabling the call center to accurately report the position to the final customer. o Increased adherence to operations in general through technology focused assessments bringing results to the business.--
Project Manager 09/2008 - 08/2010
Unisys beside Decision Consulting, São Paulo, São Paulo Brazil
Industry: Retail
Managing the IT system development demands from Unisys costumers as Carrefor, Coop and G.Barbosa.
• Project management meeting Unisys retail clients, including: Carrefour, Coop and G.Barbosa and capture new business opportunities to clients. • Major projects: • Implementation of the POS system and servers in all drugstores Carrefour; • Isolating physical networks of drugstores from gas stations in conjunction with IBM.--
Project Manager 03/2008 - 09/2008
Bayer CropScience beside ForumAccess Consulting, São Paulo, São Paulo Brazil
Industry: Chemical
System development project manager.
• Project management for the corporate division of Bayer CropScience. • Major projects: • System online sales integrated with SAP and Siebel (New Order Entry); • Project "Campaign" focused on dynamic parameterization special sales integrated with Project New Order Entry.--
QA Manager 01/2007 - 02/2008
EletroDireto, São Paulo, São Paulo Brazil
Industry: Retail
System development and quality assurance project manager.
• Managing the design quality of e-commerce website and designing new projects serving the areas of sales, marketing and management. • Major projects: Development of the e-commerce website from EletroDireto called Crocodile with Buscapé and integration with online payment system.--
Project Manager 03/2006 - 01/2007
Unisys beside Talent Consulting, São Paulo, São Paulo Brazil
Industry: Retail
Implementation of the 24X7 2nd system service level to the Carrefour and also the SLA team in order to implement and monitoring the SLA best practices.
• Project management meeting Unisys retail clients, including: Carrefour, Coop and G.Barbosa and capture new business opportunities to clients. • Major projects: • 24X7 2nd system service level to the Carrefour; • Developing an exclusive area to monitor the SLA agreed between Carrefour and Unisys focusing on monitoring demand and identify proactive actions aiming the improvement and evolution of the product and capture new business opportunities among clients served.--
IT Manager 05/2005 - 03/2006
Atento, São Paulo, São Paulo Brazil
Industry: Call Center
IT project manager.
• Managing projects serving customers located in the Atento Belo Horizonte-MG, among them: Pizza Hut, Unimed BH, Banco Mercantil, Banco BMG, Insurance Minas Brazil, Bancob, Fiat, Telemig and Bank Simple. • Major projects: o Charging system from Bank Simples; o Implementation of new features integrated with the ARU (Audible Response Unit) for service of Banco Mercantil and Cia de Seguros Minas Brazil; o BMG Tabulation answering system; o New attendance system Unimed BH; o Online quotation system from Fiat.--
Project Coordinator 09/2004 - 04/2005
Santander beside G&P Consulting, São Paulo, São Paulo Brazil
Industry: Bank
IT system development project coordinator.
• Coordination of projects for the Channels area of Santander. • Major projects: • Development of monitoring system with EDI monitoring all input channels as VANs, integrations systemic and Bank Line; • Development of the workflow system.--
Project Coordinator 01/2000 - 08/2004
CPM Braxis, São Paulo, São Paulo Brazil
Industry: IT System Development
IT system development project coordinator.
• Project management of CPM serving customers, including: Ford Bank, Bradesco Bank, Atento, Fiat Bank, Bank Boston and Texaco. • Major projects: o Development of systems for collecting and receptive and active campaigns Bank Ford; o CRM system Banco Fiat (Atento); o Workflow system of Bank Boston in order to carry out the management of the financing contracts being intermediated by the bank, customer and BNDES Bank; o Design of the computerized system of the laboratory analysis of Texaco.--
System Analyst 06/1999 - 12/1999
Multibras beside Talent Consulting, São Paulo, São Paulo Brazil
Industry: Home Appliance Industry
IT system analyst
• Analysis, data modeling and systems development in Oracle PL / SQL, Forms and Reports. • Main project: System customer service integrated with Lotus Notes.--
IT/Project Senior Consultant 01/1990 - 06/1999
By myself, São Paulo, São Paulo Brazil
Industry: IT System Development
IT Consultant developing POS systems for retail customers.
• Worked as an IT consultant developing system for several companies located on the states of São Paulo, Minas Gerais, Rio de Janeiro e Paraná. • The focus was automating retail companies implementing full automated system to control the company as back office, inventory, financial, sales and POS systems.--

FIAP 01/2001 - 12/2004
São Paulo, São Paulo, Brazil
Degree: Bachelor's Degree
Major:Business Administration
Technical degree in Business Administration with emphasis in Information Systems

Resume Project Manager Resume