Highlights:Promoted to Manager After Sales at Hyundai D-Ground, leading a team of 35 professionals across Service, Spare Parts, and Customer Relations. Successfully streamlined operations, improved customer satisfaction, and enhanced revenue growth through strategic leadership and innovative service solutions.

Skills:Diagnosing Troubleshooting & Repair Procedures, Customer Service Management, Warehouse Management, 5S & Kaizen Activities, Excellent Communication (Verbal & Written), Team Leadership and Staff Training

Goal:To leverage my extensive experience in the automotive industry, including team leadership, after-sales service management, and customer relations, to contribute to the success of a leading automotive organization in the USA. I aim to drive operational excellence, enhance customer satisfaction, and build innovative service solutions in a dynamic and competitive environment.

Membership:Not Applicable

Certification:DAE Auto Electrician - Vocational Training Institute, Faisalabad, Pakistan Customer & Complaint Handling – Ausaaf International Management Training & Development Honda Qualified Service Advisor (Level 1) – Honda Atlas Cars Pakistan Limited, Pakistan Hyundai Expert Service Advisor (Level 2) – Hyundai Motors Company, Korea Hyundai EV Certified – Hyundai Motors Company, Korea

Honor:Not Applicable

Manager After Sales 09/2022 - current
Hyundai D Ground, Faisalabad, Punjab Pakistan
Industry: Automotive
Leading operations at Hyundai D-Ground, Faisalabad. Skilled in resolving complex customer issues, improving satisfaction by 18%, and driving team productivity by 25%. Expertise in implementing performance evaluation systems, optimizing workflows, and boosting customer retention rates to 65%. Adept at managing cross-functional teams, overseeing warranty claims, and fostering a service-oriented culture to exceed business and customer expectations consistently.
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Service Advisor 03/2022 - 05/2021
Al Nahdha Auto Balance LLC, Dubai, Dubai United Arab Emirates
Industry: Automotive
My role at Al Nahdha Auto likely involved greeting customers, assessing their vehicle service needs, and providing clear explanations of the services available. I was responsible for providing accurate service estimates, coordinating repair work with technicians, and ensuring the timely completion of services. Additionally, I managed customer concerns, tracked repair progress, handled billing, and maintained detailed service records. My strong communication and customer service skills would ensure an efficient and positive experience for clients.
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Vehicle Maintenance Supervisor 06/2021 - 08/2022
Fiorano Service Center LLC, Dubai, Dubai United Arab Emirates
Industry: Automotive
As a Vehicle Maintenance Supervisor, I managed the daily maintenance and inspection of over 15 vehicles, ensuring 100% diagnostic accuracy and achieving a 95% customer satisfaction rate. I boosted revenue by 18% in the first quarter by developing project timelines and budgets while implementing rigorous safety audits that reduced workplace injuries by 50%. My efforts ensured zero compliance violations and enhanced employee well-being within the organization.
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Assistant Manager Service 04/2012 - 12/2019
Honda Faisalabad, Faisalabad, Punjab Pakistan
Industry: Automotive
As Assistant Manager of Service at Honda Faisalabad, I led a team of 20 professionals in the mechanical shop, ensuring efficient service delivery and customer satisfaction. My responsibilities included overseeing the diagnosis and repair processes, managing warranty claims, and ensuring accurate payment reimbursements. I also played a key role in the settlement of claims and the launch of warranty claims. My role required strong leadership, technical expertise, and effective communication to maintain smooth operations and uphold high service standards.
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Assistant Manager Spare Parts 04/2005 - 05/2011
Toyota Faisalabad Motors, Faisalabad, Punjab Pakistan
Industry: Automotive
As Assistant Parts Manager at Toyota Faisalabad, I was responsible for managing the parts department's daily operations. This included overseeing inventory management, ensuring a timely supply of parts, and coordinating with both the service department and customers to fulfill parts requirements. I have handled ordering, stocking, and maintaining parts inventory, as well as managing sales and customer inquiries. My role also involved supervising staff, ensuring efficient workflow, and maintaining high levels of customer satisfaction by providing accurate and prompt service.
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Matric 04/2000 - 03/2001
Jeddah, Jeddah, Saudi Arabia
Degree: High School Or Below
Major:Arts
I have completed my Matriculation with Arts, which provided a solid foundation in subjects like English, Urdu, Social Studies, and other humanities-related courses. This education helped develop my communication, critical thinking, and problem-solving skills, which have been beneficial in my professional journey.

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