Highlights:

Skills:tourism

Goal:Destination Manager/ Travel Consultant

Certification:Post crisis Hospitality Management 2021 Diversity, Equity and Inclusion at Workplace 2020

Honor:bachelor's degree 110/110cumlaude

Front office operator 01/2020 - 12/2023
Grand Hotel Palatino Rome, Rome, Italy Italy
Industry: Hotel and Tourism
Achieved a 98% customer satisfaction rate • Managed over 500 reservations and bookings, • Trained 5 employees on IT tasks and tour booking procedures, • Conducted daily audits of guest feedback, leading to identification of key areas for improvement and subsequent implementation of solutions with and improve of 3% on general CRM
Achieved a 98% customer satisfaction rate through friendly and efficient service, effectively handling challenging situations • Managed over 500 reservations and bookings, optimizing back-office operations for improved efficiency • Trained 5 employees on IT tasks and tour booking procedures, resulting in a 30% increase in overall productivity • Conducted daily audits of guest feedback, leading to identification of key areas for improvement and subsequent implementation of solutions with and improve of 3% on general CRM • Collaborated with sales team to upsell services and packages, increasing revenue by 15%--
Hostess Intern 01/2018 - 12/2019
FAI, Rome, Lazio Italy
Industry: Travel industry
Assigned and worked flexible hours across night, weekend, and holiday shifts, achieving a 100% attendance record over year • Exhibited exceptional customer service skills by addressing over 500 questions and concerns from guests, receiving positive feedback • Spearheaded
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travel agent intern 03/2017 - 12/2018
events in &out, rome , Italy
Industry: Travel industry
Concurred with team members to generate innovative suggestions and solutions, contributing to a 20% increase in workflow efficiency within the travel agency • Supervised in-depth client interviews to accurately identify requirements and expectations, resulting in a 85% satisfaction rate for event organization • Successfully marketed and concerted transportation, accommodations, insurance, tours, and activities for 50+ clients, exceeding sales goals by 10% and garnering positive feedback from satisfied customers.
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CRISTOFORO COLOMBO 09/2016 - 07/2020
Rome, , Italy
Degree: High School Or Below
Major:Tourism
Awarded with 100/100

Francesca Perugini CV