Highlights:

Skills:Auxiliary nurse, Care Assistant, Care worker

Contact Center Executive 12/2020 - 09/2021
Health Partners HMO, Lagos, Lagos State Nigeria
Industry: Insurance
A role in the customer service department of a health insurance company under the operation of nurses, ensuring that enrollees can access optimal and fast healthcare services from care providers in our list.
Answer all incoming calls Place outbound calls to care providers, enrollees as necessary Resolve health plan related issues Provide information to prospective clients Enlighten enrollees on care/service limits Generate codes to enable enrollees access care Provide enrollees with alternative provider list when out of coverage areas Provide service exclusions Redirect calls/mails to appropriate sections Carry out other responsibilities as may be required--
Registered Nurse 09/2017 - 04/2020
American University of Nigeria, Yola Town, Adamawa State Nigeria
Industry: Healthcare
A primary care center offering medical and nursing care for undergraduate students in the university by providing individualized, targeted and holistic healthcare services.
Deliver expert-rated bedside and discharge care by educating patients and families on diagnosis, care, including plan,the importance of follow-up appointments, and proper medication use. Perform patient care management via 12leadEKGs, incisional/wound/pressure ulcer care, wound vac, and wound dressing changes Administer over the counter and pharmaceutical medications in alignment with stringent doctor recommendations, pain control and IV meds such as insulin, heparin, and amiodarone. Communicate and collaborate with members of the Radiology, Ultrasound, CathLab, to deliver best possible patient treatment. Coordinate with interdisciplinary teams comprised of Physicians, Physical(PT), Occupational, Social Work, Case Management,Wound Care, and Dietary specialists. Provide CICARE in all hospital interactions Assist with mobility and personal care Provide phlebotomy services (venepuncture and catheterization) Arrange patients for referrals and or inter-hospital transfers Maintain accurate record keeping and documentation of care rendered Supervise ward attendants Sterilize medical and surgical equipments--
Phlebotomist 06/2016 - 07/2017
SynLab, Lagos, Lagos State Nigeria
Industry: Healthcare
A position in a top diagnostic facility in the heart of metropolitan city of Lagos Nigeria, providing effective and efficient phlebotomy services to clients.
To serve as direct point of contact for customers and receiving incoming calls To respond to enquiries and provide information or assistance to customers To ensure that customers receive an optimum level of service they require Specimen collection (includes drawing blood), distribution of specimen; and recording in accordance with stipulated regulations To ensure compliance of procedures with regulatory bodies To receive payments and issue receipts (cashiering) To monitor stock usage and maintain required stock level Liaise with laboratory staff to provide optimum care and effective service to customers Implement and comply with all company health and safety policies Generate weekly log activity log and report Provide on-the-job training and supervise trainees--

School of Nursing, Sacred Heart Hospital, Abeokuta 06/2009 - 11/2012
Abeokuta, Ogun State, Nigeria
Degree: Professional Degree
Major:Nursing
A registered nurse diploma awarded after completing a 3 years program and obtaining a general nurse license from the Nursing and Midwifery Council of Nigeria.

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