Highlights:

Skills:PHP, Programming

GENERAL MANAGER 01/2021 - 08/2022
JB GROUP LIMITED, Accra, Greater Accra Ghana
Industry: Food/Beverages Construction
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Managed budget implementations, employee reviews, training, schedules and contract negotiations. Developed and maintained relationships with customers and suppliers through account development. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems. Implemented operational strategies and effectively built customer and employee loyalty. Assessed reports to evaluate performance, develop targeted improvements and implement changes. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency Reduced corporate risk by managing shrink processes and controlling inventory levels. Designed modern employee recognition program which boosted productivity and improved morale. Assessed supplier quality to maintain tight cost controls and maximize business operational performance. Organized budgets and achieved margin targets consistently to stay on track with growth plans. Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability. Set, enforced and optimized internal policies to maintain responsiveness to demands.--
SENIOR IT SUPPORT ENGINEER 02/2020 - current
INFO360 SOLUTIONS, Accra, Greater Accra Ghana
Industry: IT/Computer
Performed root cause analysis and general troubleshooting. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Performed root cause analysis and general troubleshooting. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. Configured hardware, devices and software to set up work stations for employees. Monitored systems in operation and input commands to troubleshoot areas. Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Removed malware, ransomware and other threats from laptops and desktop systems. Patched software and installed new versions to eliminate security problems and protect data. Helped streamline repair processes and update procedures for support action consistency. Collaborated with vendors to locate replacement components and resolve advanced problems. Increased sales by educating prospects on benefits of products and services in comparison to competitors. Maintained servers and systems to keep networks fully operational during peak periods. Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Collaborated with outside departments to implement system-wide improvements.--
PROGRAMMING / GRAPHIC DESIGNER / DIGITAL MARKETING 06/2017 - 08/2019
BEDLINKS IT SOLUTIONS, Accra, Greater Accra Ghana
Industry: Media and Marketing
Designing of Graphics for web content, flyers, posters, advertisements etc
Development of Website Development of Software Designing of Graphics for web content, flyers, posters, advertisements etc Help in Training new staffs on how to use the company software Installation of software (Windows Installation, Office Suit, Anti Virus) etc Making sure all company computers are fully protected from virus Developed creative design for print materials, brochures, banners and signs. Created digital image files for use in digital and traditional printing methods. Met with customers to present mockups and collect information for adjustments. Completed final touches for projects such as images sizes and font selection. Designed website layouts, templates and unique branded looks. Worked with clients to gather and define requirements, establish scopes and managing project milestones. Applied knowledge of production to create high-quality images. Put together videos for social media, advertising and informational purposes. Created designs and collaborated with technical team to complete projects. Researched trends and projected changes in Tech World to capitalize on emerging opportunities. Worked with Photoshop and Corel Draw design systems to develop and present prototypes for focus group evaluation. Coordinated, created and scheduled content, designs and periodic updates to company website.--
TELLER / CASHIER 04/2015 - 06/2017
ZENITH BANK GHANA, Accra, Greater Accra Ghana
Industry: Banking and Finance
Processed customer transactions promptly, minimizing wait times. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Answered customer inquiries regarding account balances, transaction history, services charges and interest rates. Processed customer transactions promptly, minimizing wait times. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Educated customers on use of banking website and mobile apps. Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services. Maintained friendly and professional customer interactions. Counted, verified and handled bank deposits and armored car transactions. Handled various accounting transactions. Executed wire transfers, stop payments and account transfers. Conducted regular proof work and followed up on chargebacks and deposit corrections. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Established rapport with new clients to increase satisfaction and loyalty.--
CUSTOMER CARE ASSISTANCE / IT SUPPORT ASSISTANT 12/2012 - 04/2015
PRO DIGITAL IMAGING, Accra, Greater Accra Ghana
Industry: Digital Media
Coached employees through day-to-day work and complex problems. Liaised between clients and vendors and maintained effective lines of communication.
First point of contact to client for good services Coached employees through day-to-day work and complex problems. Answered phone calls promptly and professionally, directing callers to appropriate personnel. Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files. Supported company leaders by managing budgets, scheduling appointments and organizing itinerary. Answered and quickly redirected large volume of calls on central system. Liaised between clients and vendors and maintained effective lines of communication. Maintained clean reception area to promote positive, professional environment for clients. Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service. Maintained daily reports and advised executive leaders in decision-making processes. Copy pictures and data for photographers for printing See to it that company Computers are will protected from virus and any l treats Help recover lost data for costumers and photographers I was also appointed to help build a strong customers relationship Customers and Company Data management Monitored employee and customer interactions to assess quality of service--
MARKETING & SALES PERSONNEL, CAFÉ ADMINISTRATOR 12/2011 - 06/2012
WATEK LIMITED, ACCRA, Accra, Greater Accra Ghana
Industry: IT/Computer
Providing customer care and support to clients
First point of contact to client for Technology services Receiving cash from Client and issuing Time Designing of Graphics to customers satisfaction Marketing the Company Products Office Data management. Provided Tier 1 IT support to non-technical internal users through desk side support services. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Assisted customers in identifying issues and explained solutions to restore service and functionality. Used ticketing systems to manage and process support actions and requests. Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular. Conducted in-depth product and issue resolution research to address customer concerns. Activated accounts for clients interested in new services. Loaded software, granted permissions and configured hardware for new employees as part of onboarding process. Install security applications and devices and suggested additional security measures. Identified potential sales and cross-selling opportunities in course of delivery of support services.--

Modern College Of Science & Technology 12/2008 - 06/2012
Accra, Greater Accra, Ghana
Degree: High School Or Below
Major:Building and Construction
Professional DIPLOMA, Accra, Ghana

Ernest Baah Dwomoh CV