Highlights:"Successfully led the implementation of ITSM solutions, reducing incident resolution time by 30%." "Played a key role in achieving multiple ISO certifications, demonstrating a commitment to quality and compliance." "Drove the growth of Telmex's Prodigy Infinitum high-speed internet service to over 20 million users, generating over $1.3 billion in revenue." "Spearheaded the development of Telmex Video services, including IPTV and OTT streaming, reaching over 2 million users.

Skills:Digital Marketing, Information Technology, Telecom, SAP, PCI DSS, Cibersecurity, eTOM, ITIL, ISO, ISAE, SEO, PPC, eCommerce, Email Mktg, SMM, ORM, Web Des, Artificial Intelligence, IPTV, VoIP, High Speed Internet, OTT, 3 Play..E0,

Goal:To secure a challenging leadership position in a US-based technology company, where I can leverage my extensive experience in IT, project management, and digital transformation to drive innovation and achieve strategic objectives.

Certification:* SAP Certified Technology Associate - SAP Solution Manager (Configuration) 7.1 SP8 * Google Ads Search Certification * Google Analytics Individual Qualification * Certified Franchisee of the WSI Network * Cybersecurity Fundamentals * Artificial Intelligence Fundamentals * ITIL Foundation Examination * IT Governance, Collaboration Networks, Data Center, Cloud Computing

IT Consultant 11/2013 - 03/2019
Triara Data Center, Queretaro, Queretaro Mexico
Industry: Information Technology
Led SAP certification projects (Hosting, Cloud, HANA) and implemented ITSM solutions, reducing incident resolution time by 30%. Designed cybersecurity frameworks compliant with ISO 27001 and GDPR, achieving multiple ISO certifications (9001, 14001, 20000-1, 27001, 38500). Enhanced operational efficiency and client satisfaction through innovative IT solutions.
* Managed resources to secure key SAP certifications, including Hosting, Cloud, Infrastructure, HANA, and Application Operations, as part of the Run SAP Like a Factory Silver Partner program. *Implemented ITSM solutions, reducing incident resolution time by 30% and boosting service efficiency. *Led the design and execution of cybersecurity frameworks, ensuring compliance with ISO 27001 and GDPR standards. *Played a key role in achieving ISO certifications, including ISO 9001, 14001, 20000-1, 27001, and 38500.--
IPTV Leader 08/1994 - 11/2013
Telefonos de Mexico (Telmex), Mexico City, Mexico City Mexico
Industry: Telecommunications
Spearheaded the launch and growth of Prodigy Infinitum, a high-speed internet service, reaching over 20 million users and generating $1.3 billion in revenue. Developed and launched Telmex Video services, including IPTV and OTT streaming, with over 2 million Claro Video users. Pioneered IT solutions for the governmental market, such as Clinical Expedient, ERP/GRP, CCTV, and License Plate Recognition (LPR), driving innovation and expanding Telmex’s market presence.
* Drove the success of Telmex’s Prodigy Infinitum high-speed internet service, growing it to over 20 million users and generating over 1,329 million USD in income. * Spearheaded the development of Telmex Video services, including IPTV and Over-the-Top (OTT) Streaming Video with over 2 million Claro Video users.. * Developed and launched IT services for the governmental market, including Clinical Expedient, ERP/GRP, CCTV, and License Plate Recognition (LPR).--

Universidad del Valle de Mexico 08/1982 - 12/1986
Mexico City, Mexico City, Mexico
Degree: Bachelor's Degree
Major:Business Administration
Graduated with honors, achieving a GPA of 9.2/10 (highest distinction). Excelled academically, exempting all final exams due to outstanding performance. Developed expertise in strategic management, finance, and organizational leadership, laying the foundation for a successful career in business and IT consulting.

Enrique Ballesteros Resume Digital Marketing, AI, IT Services, Project Management, Cybersecurity