Highlights:Bilingual Finance collections analyst (CSR) Telus • Monitor the firm’s accounts receivable and identify overdue accounts. • Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. • Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers. • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. • Resolve customer issues and complaints concerning billing. • Submit regular reports on the status of unpaid accounts and any repayment progress. • Products sales • negotiating and closing multiple sales, • Planning and executing cold outreach via emails and calls, • Emotional intelligence and social selling skills • Assist customers via phone, email and chat on all their queries related to their orders, subscriptions and invoices • Deliver a high quality of service to ensure a superior customer experience • Follow up on customer queries until they are fully resolved, and meet commitments within agreed deadlines

Skills:B2B

Goal:Experienced in sales and customer service, I am seeking a B2B Sales Advisor position to leverage my skills and drive growth in the business-to-business sector.

Certification:1. MA in Digital Marketing and E- Commerce at UTEL, Online, Ongoing 2. Bachelor Of Arts in French and English/ University of Buea Cameroon 2005- 2009 3. International School of Ministry/ Biblical Studies Yaoundé Cameroon 2015-2016 4. Economy and conflict online studies at University of Catalina-2016-2016 5. Introduction to Peace Operations. [PTP.2015.15E] at United Nations Institute for Training and Research (UNITAR), September 2015–December 2015 6. Milestones in UN Peacekeeping. [IMDIC], United Nations Institute for Training and Research (UNITAR) 7. Understanding Conflict and Conflict Analysis. United Nations Institute for Training and Research (UNITAR 8. Certificate in Guide to Call Center Management ALISON. UTEL 5. 9. Certificate in TEFL/TESOL 140 Hour 22nd October 2021 6. 10. Certificate in Volunteering, International Volunteer HQ 11. Certificate In Non Violent Movements, International Center of Non Violent Conflicts 12. Certificate of Introduction to Peace Building by the United States Institute of Peace 2023 13. Diploma In Sales Alison , 2023 14. Diploma in Caregiving Alison, 2023

French Bilingual Finance Analyst 10/2023 - current
Accenture, Manila, Manila Philippines
Industry: Sales, customer service
A French Bilingual Finance Analyst is responsible for managing financial operations, reporting, and analysis for French-speaking clients or international markets. Duties typically include preparing financial reports, conducting variance analysis, managing accounts receivable and payable, and supporting internal audits. This role also involves communication with clients in French, resolving financial discrepancies, and ensuring compliance with financial regulations. Strong analytical skills, attention to detail, and bilingual communication abilities are essential for success in this position.
A French Bilingual Finance Analyst plays a crucial role in financial operations, handling tasks such as preparing financial reports, managing accounts receivable/payable, conducting variance analysis, and assisting with budgeting and forecasting. They communicate with French-speaking clients, resolve financial issues, and ensure compliance with regulations. Additionally, they provide insights for business units and assist in internal audits, process improvements, and financial planning. Bilingual communication skills, analytical expertise, and attention to detail are essential in this role, ensuring accurate financial reporting and customer satisfaction--
French Bilingual Finance Analyst 10/2022 - current
Accenture, Manila, Manila United States
Industry: Sales, customer service
A French Bilingual Finance Analyst manages financial reporting and analysis for French-speaking clients. Responsibilities include preparing reports, analyzing variances, handling accounts receivable/payable, and supporting audits. Effective communication in French and attention to detail are essential.
A French Bilingual Collections Officer manages overdue accounts, negotiates payment plans with French-speaking clients, collects payments, and resolves billing issues. They maintain records, generate reports, and ensure compliance. Strong communication and negotiation skills, alongside bilingual proficiency, are key for this role.--
French Bilingual Collections 10/2019 - 11/2021
Telus, cubao, Manila United States
Industry: Sales, customer service
A French Bilingual Collections Officer manages overdue accounts, negotiates payment plans with French-speaking clients, collects outstanding payments, and resolves billing issues. They locate debtors using various tools, maintain records of collection efforts, and generate reports on account statuses. Strong bilingual communication and negotiation skills are essential for effective debt recovery.
A French Bilingual Collections Officer handles overdue accounts by contacting French-speaking clients, negotiating payment plans, and ensuring timely debt collection. They use various tools to locate customers, maintain detailed records of interactions, resolve billing issues, and prepare collection activity reports. Strong bilingual communication, negotiation, and customer service skills are key for success.--
b2b cv1 11/2019 - 11/2021
Telus, BRGY.SAN JOSE, ANTIPOLO CITY, Phillippines Philippines
Industry: Telus
• Monitor the firm’s accounts receivable and installments. • Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers. • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. • Resolve customer issues and complaints concerning billing. • Submit regular reports on the status of unpaid accounts and any repayment progress. • Products sales
• Monitor the firm’s accounts receivable and identify overdue accounts. • Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. • Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers. • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. • Resolve customer issues and complaints concerning billing. • Submit regular reports on the status of unpaid accounts and any repayment progress. • Products sales • negotiating and closing multiple sales, • Planning and executing cold outreach via emails and calls, • Emotional intelligence and social selling skills • Assist customers via phone, email and chat on all their queries related to their orders, subscriptions and invoices • Deliver a high quality of service to ensure a superior customer experience • Follow up on customer queries until they are fully resolved, and meet commitments within agreed deadlines--

Utel University 10/2023 - 04/2025
Mexico City, Mexico, Mexico
Degree: Master's Degree
Major:Digital Marketing and E Commerce
The Master's in Digital Marketing and E-Commerce program offers comprehensive training in leveraging digital channels for marketing and sales purposes. Covering topics such as SEO, social media marketing, and e-commerce strategies, it equips students with the skills needed to thrive in today's competitive online business landscape.

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