Highlights:I am an energetic and hardworking IT Support Engineer who enjoys a challenge and achieving team goals. My present career aim is to work within IT industry because I enjoy working with computers, I enjoy the environment and the continual learning. I find the work interesting and satisfying. The opportunity to learn new skills and work with new technologies is particularly attractive to me.

Skills:Microsoft outlook, slack, Networking, Vmware, Microsoft Asure, Jira, Confluence, Active Directory, computer hardware, computer security, Mikrotik, Ubiquiti Device, Windows Server

Certification:Advance Professional Diploma in Network Engineering MSCA Certified in IT Support Professional CompTIA A+ Certified in Database Design on MS SQL Server MCSA Server Administrator

Honor:Advance Professional Diploma in Network Engineering MSCA Certified in IT Support Professional CompTIA A+ Certified in Database Design on MS SQL Server MCSA Server Administrator

IT Technical Support Engineer 03/2018 - current
Vitrum Technology, Kumasi, ahodow Ghana
Industry: Telecommunication
Monitoring and maintaining computer systems and networks Talking to staff or clients through a series of actions, either face-to-face or over the phone to Help set up systems or resolve issues. Troubleshooting systems and networks problems, diagnosing and solving hardware or software faults and replacing parts if required
Configuring Ubiquiti devices for internet connectivity, setting up a radio connection i.e. point to point internet connection, Configuring Mikrotik device for internet connectivity, managing bandwidth by implement queue. Creation of Hotspot connection. Performing account administration in Active directory including adding, modifying and deleting of users and groups networking cabling. Installed, configured, and maintained personal computers, Laptops, Servers Troubleshooting systems and networks problems, diagnosing and solving hardware or software faults and replacing parts if required--

National Institute fo information Technology 05/2016 - 10/2018
Kumasi, ahodow, Ghana
Degree: Professional Degree
Major:Network Engineering
Minor:ComTia A+
Advance Professional Diploma in Network Engineering MSCA Certified in IT Support Professional CompTIA A+ Certified in Database Design on MS SQL Server MCSA Server Administrator

Login to view resume: Emmanuel Darko Owusu -