Highlights:Successfully resolved over 95% of user support tickets within SLA, resulting in improved user satisfaction and productivity.

Skills:Technical support Troubleshooting Helpdesk support, SQL querying, Cybersecurity, Vulnerability assessment, Cloud databases, Penetration testing Security policies and procedur

Goal:To leverage my technical expertise in providing exceptional user support services while continuously expanding my knowledge in emerging technologies.

Certification:Google Cybersecurity Professional Certificate Google Technical Support Fundamentals

Cyber Security Analyst 10/2023 - current
Frandek International Consulting Limited, Abuja, Abuja Federal Capital Territor Nigeria
Industry: Consultancy
As a Junior Cybersecurity Analyst at Frandek International Consulting Limited, I've played a key role in protecting our digital assets by monitoring security events, conducting vulnerability scans, and managing the Performance Management System (PMS) portal. My efforts have fortified our defenses and ensured the integrity of our systems amidst evolving cyber threats.
monitoring security events conducting vulnerability assessments managing security systems providing support for incident response activities. Administering the Performance Management System (PMS) portal Ensuring compliance with security policies and regulations.--
IT Techincal Support Officer 04/2023 - current
Frandek International Consulting Limited, Abuja, Abuja Federal Capital Territory Nigeria
Industry: Consultancy
As an IT Technical Support Officer at Frandek International Consulting Limited, you'll ensure smooth IT operations, diagnose and resolve technical issues, and maintain hardware/software systems. You'll also provide training/support to end-users and lead user testing/administration of the Performance Management System (PMS) portal for federal government ministries, ensuring alignment with organizational goals.
Diagnose and resolve technical issues reported by internal users in a timely manner. Install, configure, and maintain hardware and software systems, including computers, printers, and network devices. Provide training and support to end-users on IT systems and applications. Lead the user testing and administration of the Performance Management System (PMS) portal for federal government ministries, ensuring its functionality and alignment with organizational goals. Collaborate with cross-functional teams to implement IT solutions and optimize processes. Stay updated on emerging technologies and best practices in IT support to enhance system efficiency and user experience.--
IT Techincal Support Officer 04/2023 - current
Frandek International Consulting Limited, Abuja, Abuja Federal Capital Territory Nigeria
Industry: Consultancy
As an IT Technical Support Officer at Frandek International Consulting Limited, you'll ensure smooth IT operations, diagnose and resolve technical issues, and maintain hardware/software systems. You'll also provide training/support to end-users and lead user testing/administration of the Performance Management System (PMS) portal for federal government ministries, ensuring alignment with organizational goals.
Diagnose and resolve technical issues reported by internal users in a timely manner. Install, configure, and maintain hardware and software systems, including computers, printers, and network devices. Provide training and support to end-users on IT systems and applications. Lead the user testing and administration of the Performance Management System (PMS) portal for federal government ministries, ensuring its functionality and alignment with organizational goals. Collaborate with cross-functional teams to implement IT solutions and optimize processes. Stay updated on emerging technologies and best practices in IT support to enhance system efficiency and user experience.--

Abubakar Tafawa Balewa University 01/2007 - 12/2013
Bauchi State, Bauchi State, Nigeria
Degree: Bachelor's Degree
Major:Computer Science
Graduate with Second Class Lower