Highlights:* Worked as a Technical Support Engineer for two years * Worked as Analyst Programmer and delivered a solution which interfaces across various platforms (windows/Unix) while supporting SAP and HRMS implementations * Worked as Software Developer and delivered solutions to migrate from legacy data structures into new ones and built the data-warehouse universe to enable multidimensional reporting at Saudi Arabian Monetary Agency, Also developed on SharePoint the website for Arabsat (back in 2007) * As an Applications Manager (ERP PM) I have implemented Microsoft Dynamics GP back in 2009 in a Realestate Development company, Integrated GP and Cisco VOIP with Sales portal (CRM) built in Sharepoint * As ERP Support Engineer I have supported an on-going SAP implementation, operations, and data migration to Oracle EBS * as IT Operations Manager I implemented SLA based ITIL solution (RequestTracker RT + some self-developed customization and reporting on Microsoft SQL) to provide the users (about 5000 office users) adequate and timely support. * As ERP Manager I supported a legacy in-house built system and developed it further to deliver desired functionalities and reports (Added B2B / projects business line in addition to existing retail line). Ensured fail-over redundancy and built a fully streamlined development and testing environments using SVN source control system and OpenVPN. * As a hobby I was able to patch Linux shared objects using injection method to enable RTL language support in early Android versions (Gingerbread and older)

Skills:IT, ERP, Technical Support, System Administrator, SQL, Linux, Database

Goal:To provide a world class customer service and enrich my technical knowledge and skills

Certification:.NET Oracle OCP in 10g

ERP Manager 08/2015 - current
Maan Aljasser & Partner Factory Company for Wooden Closets, Riyadh, Saudi Arabia
Industry: Manufacturing
* Manage and extend ERP functionality and interoperability and security * Manage internal and out-sourced development teams * Optimize and enhance business operations * Standardize and formalize the standard operating procedures (SOPs)
--
IT Operations Manager 05/2013 - 08/2014
Almajaal alarabi, Riyadh, Saudi Arabia
Industry: Multiple Industries (Catering, ICT, Construction, Cleaning, Security)
* Fix a disastrous Oracle eBS implementation (failures at various levels: licensing, support, hardware, data) and implement DR * Manage support and network teams and systems * Standardize and formalize the operating procedures * Apply ITIL standard L1 & L2 Service Model and conform to agreed SLA with business units * Manage company technology assets and reporting repositories
--
ERP Consultant 03/2009 - 07/2013
Al-Arrab Contracting Company, Riyadh, Saudi Arabia
Industry: Construction and Contracting
* Support SAP implementation as BASIS/ABAP & MM Consultant * Develop an advanced attendance solution * Provide support to the technology teams to maintain the virtual environment upon which services were implemented (XEN Servers) * Ensure the systems were operating optimally in healthy condition * Provide the users support through ticketing system * Provide network teams support on CISCO firewalls & routers
--
Application Manager 03/2008 - 03/2009
The Land realestate Development & Investment Company, Riyadh, Saudi Arabia
Industry: Realestate Development
* Implement Microsoft Dynamics GP * Integrate CRM solution with Cisco (call-center) & GreatPlains * Provide desktop users support and develop reports for managements
--
Software Developer 03/2006 - 03/2007
Al-Sawabeh Information Systems, Riyadh, Saudi Arabia
Industry: Technology
* Develop websites for customers on various technologies including .NET and SharePoint * Develop solutions to migrate customer legacy data into new systems (transformation) * Develop the datawarehouse for MOLAP cubes & the universe on businessobjects webi platform - Client: Saudi Arabian Monetary Agency
--
Analyst Programmer 12/2004 - 03/2006
Al-Wataniah For Industries, Riyadh, Saudi Arabia
Industry: Manufacturing
* Develop attendance system in C# .NET * Develop reports on Crystal Reports and VisualBasic 6 & migrate from COBOL to new platforms * Manage HRMS implementation * Assist in SAP ERP Implementation * Developed Integration Engine (ERP: Sage Line 500 with Unix solution for roll-stock management KIWI Plan)
--

Oklahoma State University 08/1998 - current
Stillwater, OK, United States
Degree: Bachelor's Degree
Major:Computer Science
* Some coursework towards degree, later transferred to Jordan

Login to view resume: Emad Sammour - ITC, ICT, CTO, ERP, Business, Analysis, Software, Engineer, Development, Management
US Format ITC, ICT, CTO, ERP, Business, Analysis, Software, Engineer, Development, Management