Highlights:Act as intermediaries liaising between property sellers and prospective buyers to facilitate property deals Conduct the inspection of a property to ensure the terms and conditions of sales are met before closing sales deals Provide periodic reports to company management on sales operations and generated returns using CRM systems Conduct surveys to identify price of competing properties on the housing market ?Proffer recommendations to buyers and refer them to property consultants who provide legal and mortgage Ensure compliance with housing laws and policies when conducting property deals Monitor the property market to identify individuals with interest in property to convince them and secure a brokering deal Maintain contact with clients to have opening to discuss future business prospects •To maintain a good and sound relation with the customer and encourage them to deposit after Opening the CDSC statements so as to purchase shares. •To monitor the existing portfolio under the branch manager and to establish the needs that each customer may require and in the process cross-sell other counters. •Scanning of CDSC opening forms and keeping the records. •To prospect for new customers for the purpose of opening CDSC accounts and make a purchase of shares. •To handle any complaints, queries, and service issues that may be raised by customers in the process Of dealing with them

Skills:Customer Service, Active listening, Management skills, Communication, Computer Skills, Leadership, Problem - solving

Goal:To advance from a sales representative position to a Sales Manager position in the next 1 years. To achieve this I will establish a track record of exceeding sales targets, undertake an MBA, and develop strong leadership, communication, interpersonal, and teamwork skills. In addition, Increase the quality of customer service responses, Improve agent happiness, Improve leadership skills, Increase customer satisfaction

Membership:KENYA ASSOCIATION OF KENYAN BANKERS

Certification:1.EMPOWERMENT FOR SERVICE EXCELLENCE PROGRAM - POWERPLAY 2.SELLCOLOGY PSYCHOLOGY BEHIND SELLING - Thorne. consult 3.SELLING STRATEGIES FOR SALES PROFESSIONALS - Sandler Training 4.FIRE SAFETY/FIRE PREVENTION COURSE-BASIC101 -Kenya International Safety Training Centre 5.FIRST AID AND MEDICAL EMERGENCIES COURSE-BASIC101 - Kenya International Safety Training Centre 6.DEFENSIVE DRIVING COURSE-BASIC101 - Kenya International Safety Training Centre 7.CERTIFICATES IN BANKING AND FINANCIAL SERVICES - Kenya School of Monetary Studies 8.CERTIFICATE OF PROFICIENCY - College of Insurance 9.ST.MARIA GORETTI GIRLS SECONDARY SCHOOL- KENYA CERTIFICATE OF SECONDARY EDUCATION

Honor:1.CERTIFICATE OF RECOGNITION FOR EXEMPLARY PERFORMANCE FOR THE MONTH OF February 2009-NIC BANK 2.CERTIFICATE OF RECOGNITION FOR EXEMPLARY PERFORMANCE FOR THE MONTH OF March 2009-NIC BANK 3.CERTIFICATE OF RECOGNITION FOR EXEMPLARY PERFORMANCE FOR THE MONTH OF April 2009-NIC BANK 4.CERTIFICATE OF RECOGNITION FOR EXEMPLARY PERFORMANCE IN Q 1 SALES CAMPAIGN 2009-NIC BANK 5.CERTIFICATE OF RECOGNITION FOR EXEMPLARY PERFORMANCE 2ND RUNNER UP Q3 2009 -NIC BANK 6.CHASE GROUP FOUNDATION WALK 2014 - CERTIFICATE OF PARTICIPATION

Customer Care and Administration Jan 2022 - current
Sai Pharmaceutical Kenya Limited, Thika, Kiambu county Kenya
Industry: Manufacturers of Diapers, Pads and wipes
We have set up a state-of-the-art manufacturing unit in Thika for the production of baby diapers, wet wipes, sanitary pads and other hygiene products. In order to produce world class quality products, the entire plant and machinery was imported from Germany with long time technical association with the supplier.
? Incharge of office operations ? Receiving clients and attending to their request ? Maintaining a centralized filing system for all cars and car rental contracts ? Maintaining an effective work relationship with my support staff ? Administrating the petty cash ? Making bookings after client inquiries ? updating company social media accounts and marketing ? keeping the leave roster for the company--
MARKETING EXECUTIVE OCT 2017 - Dec 2021
VESTRAK AFRICA, Thika, Kiambu county Kenya
Industry: REAL ESTATE AGENTS
Vestrak Africa Limited is a duly registered company under the Companies' Act as a Limited Liability Company. The company gives an opportunity to invest in land and own a plot or even large parcels of Land. We continue to track investment information around the country.
?Act as intermediaries liaising between property sellers and prospective buyers to facilitate property deals ?Conduct the inspection of a property to ensure the terms and conditions of sales are met before closing sales deals ?Provide periodic reports to company management on sales operations and generated returns using CRM systems ?Conduct surveys to identify the price of competing properties on the housing market ?Proffer recommendations to buyers and refer them to property consultants who provide legal and mortgage services ?Ensure compliance with housing laws and policies when conducting property deals ?Monitor the property market to identify individuals with interest in the property to convince them and secure a brokering deal ?Maintain contact with clients to have opened to discuss future business prospects--
Relationship Manager (Banc assurance) NOV 2015 - SEP 2017
CHASE BANK–CHASE ASSURANCE, Nairobi, Kenya Kenya
Industry: INSURANCE
Chase Insurance Agencies Limited (Chase Assurance), a wholly-owned subsidiary of Chase Bank Kenya Limited, was set up in 2010 and has since then grown in leaps and bounds.
•Calculating Premiums to clients and advising them so that they make payments. •Organizing for Insurance certificates to be printed and making sure that other insurance are renewed. •Making sure that Insurance is sent to clients and received in good time before expiry. •Handling Clients complaints and giving advice where necessary. •Making weekly and monthly reports •Printing Insurance certificates •Preparing risk notes to be sent to clients •Requesting for policy Documents from insurance companies on behalf of clients. •Sending the policy Documents to clients •Preparing and calling client for renewal notices •Assisting Business Development Team •Attending to clients •Preparing monthly reports--
Relationship Officer (Banc assurance) DEC 2013 - OCT 2015
CHASE BANK–CHASE ASSURANCE, Nairobi, Kenya Kenya
Industry: INSURANCE
Chase Insurance Agencies Limited (Chase Assurance), a wholly-owned subsidiary of Chase Bank Kenya Limited, was set up in 2010 and has since then grown in leaps and bounds.
•Calling Advising the clients when their insurance is due. •Advising clients on Bank Products e.g. Type of account we have, types of Loans, etc. •Opening of Banks account •Sending Valuation letters and Renewal notices to clients. •Calculating Premiums to clients and advising them so that they make payments. •Organizing for Insurance certificates to be printed and making sure that other insurance is renewed. •Making sure that Insurance is sent to clients' branches in good time before expiry. •Handling Clients' complaints and giving advice where necessary. •Making weekly and monthly reports •Visiting clients to their businesses so as to give the right products. •Handling client claims. •Attending clients in customer services--
CUSTOMER SERVICE MANAGER JAN 2011 - NOV 2015
FAIDA INVESTMENT BANK, Nairobi, Kenya Kenya
Industry: STOCK BROKERANGE
Faida is among the leading investment banks in Kenya and our goal is to link investors to opportunities that will lead to wealth creation. We understand that for us to achieve this, we need to give our clients well-researched information and carry out thorough due diligence that will enable investors to make informed decisions.
•To maintain a good and sound relation with the customer and encourage them to make deposits after opening the CDS account. •To monitor the existing portfolio under the branch allocated to me in order to establish the needs that each customer may require and in the process cross-sell other products •To sign leave forms for staff. •To immobilize shares, transfer shares, and do transmissions of shares according to clients' needs. •To build, maintain and prospect for new customers for the purpose of opening CDSC accounts and Making the accounts active. •To keep all the clients allocated to me by sending them corporate actions, Pricelists, Markets pricelists and other company updates. •To make weekly reports. •To handle any complaints, queries, and service issues.--
CUSTOMER PRODUCT ADVISOR JAN 2009 - DEC 2010
NIC BANK, Nairobi, Kenya Kenya
Industry: BANKING
NIC Bank was incorporated in Kenya in 1995 and obtains a commercial Banking Licence.
?To prospect for new customers for the purpose of opening personal accounts for individual customers. ?To handle any complaints and queries that may be raised by customers in the process of dealing With them. ?To maintain a good and sound relation with the customer and encourage them to make deposits after opening the personal account.--

ST. GEORGES PRIMARY SCHOOL JAN 1990 - DEC 1997
Nairobi, Kenya, Kenya
Degree: High School Or Below
Major:KENYA CERTIFICATE OF PRIMARY SCHOOL
Did Kenya certificate of primary education with Kenya National Examination Council in 1997.

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