Highlights:

Skills:operations, pricing, business support

Pricing manager 03/2013 - 02/2015
IBM, Moscow, Russia
Industry: IT
Responsibilities: ? Assessment and determination of service contracts’ profitability based on revenue/cost analysis (local and international projects); ? Collection, check and analysis of process/pricing mandatory documents and approvals in accordance with defined solution design; ? Assistance in implementation of new sales promo actions, upcoming cross-brand opportunities etc. ? Assistance in project management activities in cooperation with Hosting and Strategic Outsourcing departments.
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Bid manager (Sales support) 09/2011 - 02/2013
IBM, Moscow, Russia
Industry: IT
Responsibilities: ? Sales support of local and international maintenance transactions (E2E Bid Management) including: contract preparation; collection of mandatory checks and documents; communication with BP/End Users; invoice and termination issues etc.
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Call Center Team Leader 06/2008 - 08-2011
IBM, Moscow, Russia
Industry: IT
Responsibilities: ? 2008: Call Center operator Receipt and handling of Hardware & Software customer requests, first entitlement, customer consulting etc. ? 2009-2010: Entitlement & Exceptional specialist (E/E Team) Investigation of disputable contractual and warranty situations; DB/tools correction, authorization request handling etc. ? 2011: Call Center Team Leader Team work organization (education sessions, instructions, team schedule, KPI preparation and analysis, cooperation with other departments and teams etc.)
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London School of Business and Finance 03/2015 - 07/2016
London, , United Kingdom
Degree: Master's Degree
Major:MBA
Business Administration

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