Highlights:

Skills:

Registered Plans Associate 07/2020 - 08/2023
Aviso Wealth, Vancouver, BC Canada
Back office administrative assistant
•Process RESP contributions, RESP withdrawals duly complying with RESP transaction rules, answer complex inquires related RESPs grants, work on MFDA/IIROC RESP error reports, claim RESP grants from CRA. •Implemented first line support to partner financial advisors by processing client withdrawals coming into RESP and processing registered plans rollovers, internal transfers. •Successfully monitor and responds to departmental mailboxes. •Assists with reconciliation, audit and projects relating to registered products and ancillary products. •Researched and promptly resolve any errors or discrepancies for registered plan activity assisting with financial administration of RESP accounts daily and complete transactions as per clients request with 100% accuracy. •Reviewing of forms and applications and process them with high accuracy and organize them for reference for each client. •Mentoring and training of new colleagues showing roles and responsibilities required (1-2 hires per year, with 2-3 mentoring on a reoccurring basis if needing assistance) •Basic working knowledge of RDSP accounts and helping out if needed--
Claims Support Assistant 05/2019 - 11/2019
ICBC, Vancouver, BC Canada
Processing Driver Licenses and Insurance Claims
•Processing a variety of documents onto databases and systems •Entering data efficiently and precisely •Responding to inquiries via email and phone from departments and external stakeholders •Carry out excellent face to face customer service •Preparing reports on various topics •Other administrative duties as required--
New Accounts Coordinator 12/2019 - 06/2020
Canaccord Genuity Group, Vancouver, BC Canada
Back office Administrative Assistant
•Data Entry on Dataphile and Hummingbird •Process incoming documents, reviewing account opening packages to ensure that proper documents are used and completed correctly as per regulatory, anti-money laundering, FATCA and tax requirements; •Respond to incoming inquiries with prompt, courteous and accurate information, escalating all issues/inquiries to senior staff members when appropriate; •Prepare document packages for the scanning process; •Cross-train on related positions within the team; •Provide back-up support to other team members as necessary.--
Inbound Call Centre Agent 11/2017 - 03/2019
TUI Group, Swansea, Wales
Inbound Call Centre Agent for a Travel Agency
•Manage large amounts of inbound and outbound calls in a timely manner •Follow communication “scripts” when handling different topics •Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives •Seize opportunities to upsell products when they arise •Build sustainable relationships and engage customers by taking the extra mile •Keep records of all conversations in our call centre database in a comprehensible way •Frequently attend educational seminars to improve knowledge and performance level--
Lab Administrative Clerk 09/2016 - 11/2017
Liquor Control Board of Ontario (LCBO), Toronto, ON Canada
Lab Attendant/Front desk receptionist to recieve parcels for alcohol testing
•Maintained an organized system to ensure continuous flow of new products were screened ready for Yearly Audit Testing •Helped control the Quality Assurance mailbox, issuing authorization letters, emailing out Certificates of Analysis to LCBO vendors and faxing Non-Complaint documentation to suppliers •Removal of old stock in Head office warehouse from the Lab •General filing of documents •Retrieval of boxes from suppliers--
Conference Planner 06/2016 - 09/2016
Oxford Properties, Toronto, ON Canada
Conference Room Attendant
•Assisted in ensuring that the events are on time, made adjustments as needed and relayed that information to the appropriate personnel. •Maintained high standards of safety and cleanliness in all areas of the office services department •If no upcoming events, stocked up rooms in a readiness position for any possible last minute •meetings ensuring that meeting rooms were re-set for meeting •Kept inventory of all office services to pick-up when in need (on hand food and beverage items, cleaning supplies, paper products, linens, tables, chairs, a/v, misc.).--
Hotel Receptionist 08/2013 - 05/2016
The Bluebell Hotel, Neath, Wales
Hotel Receptionist at a Boutique Hotel
•Alcohol serving and customer service •Cash & Credit Card Handling •Meet the needs of the customers •Assist in keeping the hotel reception area clean and tidy, at all times •Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment •Provide reports, as required, for housekeepers and management •Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services •Maintain personal knowledge by completing in-house training and workbooks •Managing a staff of 30 people over the Front Desk, House Keeping and Restaurant/Bar Departments doing yearly follow up interviews, along with hiring process--
Systems Analyst 08/2011 - 08/2013
Peter Rowland Group, Melbourne, VIC Australia
Back office admin doing computer updates
*Test, implement and oversee IT systems *Collect and analyze data to identify areas for improvement within an organization's IT infrastructure *Review existing IT systems and internal processes *Develop, implement and apply policies and procedures throughout the software development life cycle to maximize the efficiency, effectiveness and overall quality of software products and information systems, and to ensure that all systems and processes meet organization standards and user requirements *Adhere to quality assurance procedures for the development and improvement of new and existing systems *Identify, analyze and document discrepancies and ensure that appropriate adjustments are made *Perform preventive maintenance tasks on computer systems.--
Hotel Receptionist 09/2009 - 07/2011
The Big Sleep Hotel, Cardiff, Wales
Hotel Receptionist at a Boutique Hotel
•Alcohol serving and customer service •Did cash & credit card handling •Assisted in keeping the hotel reception area clean and tidy, at all times •Provided reports, as required, for housekeepers and management •Was responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services •Maintained personal knowledge by completing in-house training and workbooks •Met the needs of the customers •Delivered excellent customer service, at all times •Administered all reservations, cancellations and no-shows, in line with company policy--

Willis College 10/2022 - 02/2024
Ottawa, ON, Canada
Degree: Associate's Degree
Major:CYBERSECURITY ANALYST
The Willis College Cyber Security Analyst Program (CSA) prepares students for a career in many areas of Cyber Security. These careers include: Cyber Security Operator, Cyber Security Analyst, Penetration Tester, Security Administrator, and other related Analyst, Tester and Specialist roles.

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