Highlights:

Skills:Microsoft 365 Administration, Active Directory management, Server administration, Database management, Junit Testing, Remote Desktop Support Tools

Goal:Dynamic IT Support Engineer with extensive experience in software testing, system administration, and database management. Proven expertise in enhancing IT operations through robust testing frameworks and innovative automation strategies, achieving significant reductions in manual workload. Skilled in managing both Microsoft and Linux server environments to optimize performance and reliability. Demonstrates strong proficiency in a variety of programming languages and testing tools, including Selenium, JUnit, and Katalon, complemented by a deep understanding of Microsoft 365 administration and Active Directory management. Adept at developing detailed technical documentation and troubleshooting guides to streamline processes and improve system efficiency. Highly effective at collaborating across departments to deliver solutions that enhance data integrity and system security.

IT Support 02/2022 - current
Medsoto GmbH, Hamburg, Hamburg Germany
Industry: Pharmaceutical industry
Technical IT Support/Specialist
• Delivered advanced support to external and internal users, managed video meetings, and analysed system logs to troubleshoot complex issues. • Refined workflows for software development, technical support, and phone system maintenance, enhancing operational efficiency. • Developed and standardized test environment templates for internal use, facilitating rigorous testing and quality assurance of software solutions. • Oversaw Microsoft 365 administration, including system monitoring and email • Conducted financial analysis and budgeting, tracking IT expenditures and optimizing resource allocation to maximize return on investment and reduce costs. • Managed Windows and Linux servers to optimize performance and reliability across all operations. • Managed PostgreSQL database tasks, such as query development, reorganization, troubleshooting to maintain data integrity and accessibility. • Provided expert consulting services to clients, helping them establish and optimize their IT infrastructure according to best practices.--
Automation Engineer 01/2018 - 02/2022
Medsoto GmbH, Hamburg, Hamburg Germany
Industry: Pharmaceutical industry
Test Automation Engineer
Main activities: • Designed and executed automated compatibility tests using Selenium WebDriver and Katalon, significantly streamlining testing workflows. • Proactively reported and monitored software defects using advanced bug-tracking tools, contributing to in-depth root cause analysis and quality improvements. • Engineered an advanced testing framework with Jenkins and virtual machines, automating processes and achieving an 85% reduction in manual testing efforts. • Successfully integrated test automation into the CI/CD pipeline, significantly enhancing testing efficiency and throughput. • Demonstrated expertise in leveraging various automated testing tools, including TestComplete, SmartBear, UFT, Selenium, and Ranorex, to enhance test accuracy and reliability.--

Hamburg University of Applied Sciences 10/2014 - 02/2022
Hamburg, Hamburg, Germany
Degree: Bachelor's Degree
Major:Mechatronics
Bachelor thesis: Automation of the WebUI for the ALM product validation processes Bachelor project: Church bell control using the microcontroller

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