Highlights:

Skills:Writing, Translation, Adaptability, Responsibility, Creativity, Problem-solving, Computer Literacy, Communication, Project Management, Active Listening, Attention to detail

Customer Communications Specialist 11/2023 - 05/2024
Marley Spoon, Viseu, Viseu Portugal
Industry: Food Subscription Services
(Remote position) Customer support via chat, e-mail and phone.
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Junior Customer Service Agent 11/2022 - 11/2023
Kaizen Gaming, Viseu, Viseu Portugal
Industry: GameTech
(Remote position) Customer support via chat and e-mail for a gaming platform (sports betting & casino). Internal procedures (back office) using tools such as Jira and Zendesk.
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Call Center Agent 08/2020 - 10/2022
Rook Technology, Angra do Heroísmo, Terceira Island Portugal
Industry: Healthcare
Sales and Customer Support agent.
Sales and customer support through inbound/outbound calls and e-mails.--
ESL Teacher 01/2018 - 12/2019
CNA Idiomas, Magé, Rio de Janeiro Brazil
Industry: Education
English as a second language teacher.
Teaching and evaluating students from Pre-School to Advanced level. Project creation and presentation. Online and offline classes.--