Highlights:

Skills:customer service, client relations, leadership, account management

Certification:International Commerce and Business Course - International Logistics Center Lean Six Sigma Yellow Belt - SGS Institute Entrepreneurship Course - SENA

Honor:Employee of the Year 2019 - Lean Solutions Group

Customer Care Specialist 06/2021 - 10/2021
RFG Logistics, , Colombia
Industry: Transportation & Nearshoring
Provide support as the first line of contact for customers and ensure they are satisfied with the products, services and operation. Be responsible for maintaining excellent service for our internal and external clients. For the export process, you will be in charge of managing the coordination of client shipments, ensuring purchase rates (when necessary) and capacity with shipping companies and qualified suppliers.
•Oversee customer’s freight through tracing and tracking. •Maintain contact with the trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems. •Ensure service completion and provide proof of delivery. •Manage customer support by responding to and handling all daily customer service requests. •Notify customers of any delays in shipping and dispatching points. •Prepare and assist with quotes for customers. •Perform various data management tasks - enter shipment data in system; prepare rates and invoice BOL's; run sales reports, maintain and file reports. •Process pick-up requests and enter data in the system.--
Shipment Coordinator 02/2018 - 02/2019
Clear Lane Freight, , Colombia
Industry: Transportation & Nearshoring
Shipment coordinators, coordinate and expedite the flow of work within an establishment, prepare work and production schedules and monitor the progress of production and construction projects. Transportation logistics coordinators coordinate and monitor the movement of products and ensure that products are shipped and received on schedule. They are employed by manufacturing and construction companies and other industrial establishments.
• Keep the database up to date by entering new and up-to-date information about customers and services. • Track shipments, update customers, formulate budgets and report directly to the Logistics Manager. • Provide order tracking and other administrative tasks • Document tracking: Invoice management to ensure accuracy and follow-up with carriers to confirm that all necessary documents are received--
Operations Manager 02/2018 - 03/2024
Lean Solutions Group, , Colombia
Industry: Transportation & Nearshoring
The Operations Manager is the main face when dealing with the day-to-day operation for both internal and external clients. They play a significant role in the partnership that takes place between our organization and the external client by setting the right tone for every interaction and resolution provided as well as guaranteeing a smooth operation.
• Overseeing all client´s activities within their companies (operations, back office, and sales). • Observing and analyzing the employee’s jobs, their proficiency, and the achievement of their goals, responding to the client’s needs, to optimize their workforce and accelerate their growth. • Working closely with supervisors and quality departments to make sure the operation runs as expected. • Maintains an excellent working knowledge of the entire operation, as well as developing department projects. • Continually seeks opportunities to improve operations, including people, processes, and technologies. • Ensure that team members are meeting and exceeding client expectations. • Collaborate with Workforce Management to implement their recommendations for improving operational efficiencies.--

Universidad Autonoma del Caribe 08/2013 - 07/2018
, , United States
Degree: Bachelor's Degree
Major:Business Administration
Bachelors Degree in Business Administration

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