Highlights:

Skills:Global IT Operations, Shell Scripting, Senior UNIX Systems Administrator, Solaris 10, Sun Cluster 3.2, Senior Storage Administrator, Certified ScrumMaster, ITIL v3 Foundations certified, Cobit 5 Foundations

Goal:IT Specialist with proven experience on Financial, Manufacturing and IT Service providers companies, looking for an IT position to add value to the company by applying knowledge on Service Delivery, Global Operations, Management of People, IT Projects, IT Best Practices such as ITIL, Quality, Support of Global IT Infrastructure including UNIX, Linux, Vmware, Windows, SAN, NAS Storage, Databases, Middleware,Scripting, Monitoring, Hardware, Networking, Backups and Data Centers.

Membership:ISACA Guadalajara Chapter

Certification:ITIL v3 Foundation, APMG-International License ITIL/US454728, Cert Number 02304637-01-RBKQ September 2012 ITIL v3 Foundation bridge, Loyalist License 89452 June 2008 ITIL v2 Foundation, Exin License 89452 March 2007 Sun Partner Field Engineer Function 3, Prometric License SP3012874 September 2002 Sun Certified System Administrator for Solaris 7, part 2, Prometric License SP3012874 January 2002 Certified ScrumMaster, ScrumAlliance License MEMBER: 000314280 March 2014 to March 2016

AVP & IT Operations Manager 05/2011 - current
BA Continuum Mexico, Guadalajara, Jalisco Mexico
Industry: Financial Services
• Direct the efforts of others in the achievement of the strategic and operational objectives of the LOB and the LATAM region • Manage the service delivery and operations of a multidisciplinary 35 people team of UNIX/Wintel/Tibco Systems Administrators, providing global support services to the different line of business of Bank of America including Global Markets. • Ensures that the team performs incident resolution, problem determination and root cause analysis in accordance with Service Level Agreements. • Processes improvement and automation resulting on savings.
• Manage the hiring, termination, staffing and maintaining of a diverse and effective workforce. Responsible for career development/planning, performance and pay discussions of team members. • Manage projects for internal initiatives such as the deployment of internal tools for Mexico and LATAM region. • Oversee one or more major projects in support of internal client group. • Interaction with senior leadership and managing escalations. • Participate on the definition of the Business Continuity Plan to ensure that the critical HR services will be continued in the event of a crisis. • Liaison and frequent interaction between US, India and Costa Rica locations. • Elaborate and present performance and quality metrics to senior management and executives. • Compliance with internal areas such Risk, Quality, Info Security and Business Recovery. (BA Continuum Mexico, subsidiary of Bank of America) Reason for leaving, After 4 years of operation, BA Continuum Mexico is closing as part of the strategy of Bank of America--
Systems Administrator 4 02/2011 - 05/2011
Oracle, Guadalajara, Jalisco Mexico
Industry: Technology
Providing SysAdmin support to Sun Microsystems Legacy systems (Oracle acquire Sun Microsystems on 2010) • Diagnosing and troubleshooting problems, determining solutions and taking action to resolve issues.
I left Oracle persuading an IT Management position offered by Bank of America that was starting up operations in Mexico.--
Corporate IT Support Manager 03/2008 - 01/2011
Flextronics, Guadalajara, Jalisco Mexico
Industry: Manufacturing
Responsibilities • Global Senior UNIX Systems Administrator supporting more than 600 UNIX servers running Solaris and hosting applications such as SAP, Baan, Red Prairie, WebMethods. • Team lead for UNIX L2 resources located in Mexico • Administrative Manager for other teams such Developers, SAP basis ,DBA.’s • Manage the hiring, staffing and maintaining of a diverse and effective workforce. • Oversee one or more major projects in support of internal client group.
Reason for leaving Seeking professional growth, Oracle was starting up operations in Guadalajara.--
Servers & Backoffice Planner 03/2007 - 02/2008
Flextronics (former Solectron), Guadalajara, Jalisco Mexico
Industry: Manufacturing
Responsibilities • Oversee one or more major projects in support of internal client group. • Remotely Managing the Milpitas Data Center hosting Global applications including Baan ERP. • Regional Infrastructure and Back office planner for the Americas region
Accomplishments • During 2007,Project champion for the Solectron’s Americas region Windows NT elimination in preparation for Global Active Directory implementation • Taking over the Milpitas Data Center operation and management of the local team. • During 2007, Created the New Projects Introduction process for Regional Data Centers.--
Senior UNIX Systems Administrator 02/2005 - 02/2007
Flextronics (former Solectron), Guadalajara, Jalisco Mexico
Industry: Manufacturing
• Former member of the Global UNIX SysAdmins team as Senior UNIX Administrator and Team Lead providing support to global datacenters located in US, Singapore and France. • Former member of the Americas Service Center UNIX SysAdmins team as Senior UNIX Administrator providing support to US based sites in California and North Carolina
Accomplishments • During 2005, Successfully started up the Solectron’s UNIX SysAdmins shared service in México resulted on a centralized support for LATAM region including US and Canada. • During 2006, Successfully started up the Solectron’s Global UNIX team with presence on Mexico, France and Singapore, resulted on the creation of global support team for corporate applications such as SAP and Baan.--
Senior Systems Engineer 02/1999 - 02/2005
Estratel, Guadalajara, Jalisco Mexico
Industry: Consulting Services
Responsibilities • Former member of the Systems Engineering team providing field engineer support to Sun Microsystems customers • Interacting with senior leadership within the internal customer • Oversee one or more major projects in support of internal client group • Improvement of service delivery and quality • Pre-sales support
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UdeG 02/1991 - 01/1995
Guadalajara, Jalisco, Mexico
Degree: Bachelor's Degree
Major:Computers Engineer
Computers Engineer

Daniel Nuno Resume