Highlights:Lead a company's IT department. Set departmental guidelines and priorities. Perform diagnostic tests and debug or resolve issues. Implement effective error reporting and end-user feedback systems. Provide IT employees with guidance and supervision. Oversee a company's computer systems.

Skills:Problem-solving skills., Good communication skill, Systems security, Computer hardware and software skills., System support to end-users, and troubleshooting., Technical skills, Data backup, retrieval, and System network upgrade

Goal:Automation and efficiency. Ensure data security and privacy. Achieve expertise in cloud services. Enhance network performance and reliability. Install and configure software and hardware. Maintaining networks and network file systems. Technical Support Specialist. I.T manager.

Membership:I became a member of the IHG in Accra Ghana (Holiday Inn Hotel) I.T Team. Currently, I am the head of the department of IT at Holiday Inn Accra Airport, Ghana.

Certification:BSC In Computer Studies

Honor:Served as an advocate for end-users, performing tests, and problem solving. Kept an eye on Network, desktop operations, and IT infrastructures. Managed client network security through the installation of firewalls and updated network systems to support confidential company operations and eliminate hacking ability.

I.T Support 12/2020 - 10/2024
Holiday Inn Hotel, Airport, Accra Ghana
Industry: Hospitality
Dedicated system administrator and results-oriented in customer service, able to respond to a wide range of challenges with a focused and creative approach. Highly effective at problem-solving and decision-making.Four years of progressive IT experience.
Identifying technical problems. Deploying the appropriate IT solutions to solve problems. Designing computer-based systems or programs. Identifying user needs with technology. Install and configure Windows servers. Create system backups and maintain system security.--

West End University College 09/2018 - 10/2020
Kasoa, Central, Ghana
Degree: Bachelor's Degree
Major:Computer Studies
studying ways of representing objects and processes which involves defining problems; analyzing problems; designing solutions; and developing, testing, and maintaining programs.

Marfo Daniel ? Monitor system performance. ? Perform system maintenance. ? Provide technical support and guidance. ? Install and configure window servers. ? Create system backups and maintain system security.