Highlights:

Skills:Support, Service, Infrastructure

Support Manager 09/2011 - current
Thomson Reuters, Singapore, Singapore
Industry: Financial Services
Operations Management, ITIL Service Delivery & Support, Project Coordination, People Management, Change Management.
Reporting to Head of Support Services • Manage operations team for service delivery and support of platforms, delivering financial information and market intelligence to Thomson Reuters suites of next generation products. • Extensive experience in system architecture, Infrastructure planning, product rolled out and technical documentation. • Implement service resilience standardization across data centers for business continuity, site centric certifications efforts and system audits. • Build in-depth technical and recovery expertise and knowledge store. • Security and risk mitigation and audit.--
Manager Application Support 10/2005 - 08/2011
Thomson Reuters, Bangalore, India
Industry: Financial Services
Service Delivery and Support, Operations Management, Change Management, Infrastructure Migrations, Support Transition, People Management.
• Manage heterogeneous infrastructure environment for Global Advisory Services & Investor Relations hosting solutions, Mergers&Acquisitions & Market Events feed delivery systems, generating revenue of over USD324 million. • Extensive experience in system architecture, build, product rolled out and technical documentation. • Product support delivery with ITIL methodology. • Security and risk mitigation, business continuity planning and implementation. • Good customer centric service and vendor management.--
Executive Systems Support 03/2004 - 09/2005
Coats Plc, Uxbridge, United Kingdom
Industry: Manufacturing
Global MIS solution delivery, 66 countries network planning and implementation. vertical scaling. Regional MIS solution delivery in Hong Kong and India. Establish helpdesk in Manila.
Reporting to Vice President, Finance. Designated by Madura Coats, India. • Management of Global MIS (Geac MPC / Comshare) system on Wintel Platform. Re-implementation of MIS infrastructure for scalability and global accessibility across 66 countries. • Leveraging and implementing Citrix solution accelerating web performance for power users. • Established project coordinator to design network methodology using BT MPLS, BT VPN and local I-NET connectivity and coordinate implementation, establishing excellent communciation in working with IT teams in 40 countries, security and network consultants in EU and AMERS region and vendors such as British Telecom and local ISPs to deliver networks across 66 countries. • Implemented Asia Pac(Hong Kong, China, HK, Vietnam) Regional MIS system. Involved in network setup, DR planning and implementation. • Planned and established Global MIS service helpdesk in Manila. • Coats Plc, U.K. – Outstanding Performance Employee Recognition for 2005.--
Executive Information Technology 09/2000 - 02/2004
Madura Coats, Bangalore, India
Industry: Manufacturing
Project Planner & implementations lead for Global Standards WAN, Network and Messaging platforms delivery. Regional WAN remediation.
Reporting to General Manager, Information Management • Global IT Standards adherence for Windows Networks, messaging, Intranet/Internet & communication applications. • Lotus Domino 6 messaging migration across 27 locations in India, Intranet & application development. • Windows Active Directory consolidation & migration implementation. • ERP Administration, Firewall / VPN management and vendor management. • Re-implementation of networks and systems with new cost effective technologies to, improve production critical application performance between Head Office & 22 branches in India.--

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