Highlights:

Skills:autocad, service desk, automated engineer, solar plants, ericsson, itsm, wfm, ifs

MS Automated Engineer 07/2023 - current
Ericsson, Bucharest, Bucharest Romania
Industry: Telecom
Monitoring the telecommunications network to detect and prevent incidents proactively.
In this role, I gained skills in efficiently managing issues. I learned to be more attentive to details and respond promptly in critical situations, ensuring that problems are resolved in a timely manner. Additionally, I developed strong critical analysis skills, enabling me to identify the root causes of defects and propose preventive solutions. The experience helped me improve my ability to manage high-pressure moments, combining speed with accuracy to maintain high service quality standards. • Monitoring the telecommunications network to detect and prevent incidents proactively. • Ensuring clear and efficient communication between customers, field engineers, and internal teams. • Scheduling and coordinating on-site interventions for issue resolution. • Tracking and ensuring defect resolution within the agreed SLAs (Service Level Agreements). • Documenting incidents, identifying recurring issues, and suggesting process improvements to enhance support efficiency.--

University of Polytechnic 09/2019 - 06/2023
Bucharest, Bucharest, Romania
Degree: Bachelor's Degree
Major:Energy Management
I studied Power Engineering, focusing on electrical systems, energy efficiency, and automation technologies. During my studies, I gained both theoretical and practical knowledge in energy conversion, power distribution, and modern control systems.

Iordachescu Dan- Resume