Highlights:

Skills:

HGS 03/2021 - 12/2023
Customer relations associate, Windsor, Ontario Canada
Industry: Customer service
Customer Relations Associates (CRA) are individuals committed to providing outstanding customer service support and thrive in a challenging and fast paced work environment. After completion of classroom training the CRA will deliver extraordinary customer care through relationship building. As well, Customer Relations Associates provide friendly customer service and accurate information through active listening skills and first contact resolution. The Customer Relations Associate identifies opportunities to deepen the customer/client relationship as a brand ambassador.
? Exemplify world class customer service assistance on customer issues in an efficient manner ? Grow & nurture customer relationships during each interaction, resulting in measureable customer value ? Champion the customer’s solution by owning their experience and seeing them through to resolution ? Escalate customer inquiries to the Team Leader when required ? Respect and maintain customer confidentiality at all times ? Provide accurate information following company and/or client directed policies ? Remain current on all products and services available and offer enhanced solutions to customers ? Participate in client upgrade and ongoing training; actively seek out opportunities to develop product knowledge ? Evaluate and analyze customer account information and recommend meaningful cross selling opportunities ? Recommend tailored solutions to the customer, reinforcing relevant benefits that enhance brand loyalty ? Investigate and resolve customer inquiries via phone, email or electronic chat methods ? Meet or exceed contractual service level standards set for productivity and quality of service ? Maintain and document customer accounts and perform adjustments as required ? Participate in coaching meetings or team huddles with respective Manager--
Technical support 10/2020 - 02/2021
Sutherland, Windsor, Ontario Canada
Industry: Windsor
As a Technical Support Customer Care representative in the Customer Service department, you will be the first point of contact for customers seeking technical assistance. Your main responsibilities include handling inbound calls, diagnosing and resolving technical issues, and ensuring customer satisfaction through effective problem-solving and communication. Your role is crucial in maintaining the company's reputation for excellent customer service and technical support.
Handle Inbound Calls: Answer incoming customer calls promptly and professionally. Address customer inquiries and technical issues effectively. Troubleshooting and Problem Resolution: Diagnose and resolve technical problems related to products or services. Provide step-by-step guidance to customers for troubleshooting. Escalate complex issues to higher-level support or specialized departments when necessary. Customer Service: Maintain a friendly and positive attitude with customers. Ensure customers' concerns are addressed promptly and effectively. Follow up with customers to ensure their issues are resolved to their satisfaction. Documentation and Reporting: Accurately document customer interactions and technical issues in the company's CRM system. Prepare reports on recurring technical problems and customer feedback for continuous improvement. Product Knowledge: Stay updated with the latest product features, technical specifications, and updates. Provide customers with accurate information about products and services. Team Collaboration: Collaborate with team members and other departments to resolve customer issues. Participate in team meetings and training sessions.--
Food service supervisor 05/2020 - 10/2020
Dhesi swaad, Windsor, Ontario Canada
Industry: Restaurant
As a Food Service Supervisor at Dhesi swaad, you will be responsible for overseeing the daily operations of the food service team, ensuring exceptional customer service, food quality, and compliance with health and safety standards. Your role includes managing staff, handling inventory, and addressing customer concerns to maintain a positive dining experience. Your leadership and organizational skills will be crucial in ensuring the restaurant runs smoothly and efficiently.
Supervision and Leadership: Supervise and coordinate activities of food service staff. Provide training and guidance to new and existing employees. Schedule shifts and manage staff coverage to ensure efficient operations. Customer Service: Ensure a high level of customer satisfaction by addressing customer complaints and feedback. Maintain a positive dining experience by overseeing food presentation and service quality. Interact with customers to gather feedback and resolve any issues promptly. Operations Management: Monitor food preparation and serving techniques to ensure adherence to established standards. Manage inventory, order supplies, and maintain stock levels to prevent shortages or wastage. Ensure cleanliness and organization of the restaurant, including dining areas, kitchen, and storage. Compliance and Safety: Ensure compliance with health, safety, and sanitation regulations. Conduct regular inspections and audits to maintain high standards of hygiene. Implement and enforce company policies and procedures. Financial Management: Assist in budgeting and financial planning for the restaurant. Monitor and control food costs and labor expenses. Prepare reports on sales, inventory, and employee performance. Team Collaboration: Foster a positive work environment and encourage teamwork. Collaborate with other departments to ensure smooth operations. Participate in meetings and contribute to strategic planning and improvement initiatives.--

St clair college 01/2019 - 04/2020
Windsor, Ontario, Canada
Degree: Associate's Degree
Major:Networking
I have a diploma in Computer System Technician Networking, which means I am trained in setting up, managing, and troubleshooting computer networks. This includes skills in network design, installation, configuration, and maintenance, as well as knowledge of network security, hardware, and software."

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