Highlights:

Skills:Finance, credit, banking, languages, communication, sales

Certification:Advanced International Credit and Trade Finance Online Course

Personal Banking Associate 04/2023 - current
TD Canada Trust, , Canada
• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions • Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters • Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
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Underwriting Assistant, Commercial Auto 12/2022 - 04/2023
Intact Financial Corporation, , Canada
• Process Policy transactions on the system including New Business, Endorsements, Lapses, and Cancellations. • Review account information, communicate changes with accounts, review and confirm policy information and coverages with Brokers. • Close collaboration with Underwriting, Sales, and Customer Ops ensuring high-level communication at all times.
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Credit Analyst (German Speaker) 10/2021 - 09/2022
Shell, , Poland
• conducted risk assessments of new and existing customers based on their financial statements (e.g. Balance sheet, P/L account) and set credit limits. • recommended terms of credit and managed the dedicated portfolio (reacting to red fags, applying the right risk/reward approach, making sound decisions supporting the business growth). • managed securities, including communication with banks & insurance companies regarding the terms and claims of securities.
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Debt Collection Analyst 11/2019 - 10/2021
Shell, , Poland
• oversaw the $XXX+ million AR portfolio and maintained low past overdue. • oversaw the dynamic 5000+ customer portfolio and paid the highest attention to our business' and customers' needs. • made proactive and reactive calls to customers and arranged collection of payments. • coordinated resolution of complex disputes. • prevented potential money laundering cases. • performed cash allocation activities
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Tour Guide 06/2018 - 11/2019
Krakow Explorers, Calgary, AB Canada
Industry: Tourism
• Was a professional Salesman of various tourist products in Krakow, Poland. • honed my multicultural communications skills • perfected my public speaking skills • learned how to work with difficult customers and at the same time deliver top-quality service.
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Jagiellonian University in Krakow 10/2013 - 10/2021
, , Poland
Degree: Master's Degree
Major:Linguistics
During his University studies, Dmytro acquired vast knowledge of Germanic languages and got extensive training in both English and German, as well as Psychology, Pedagogy, and Cultural Studies.

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