Highlights:

Skills:

Certification:CCNA

IT Infrastructure Engineer 04/2023 - current
Ctalk ltd., BIRMINGHAM, West Midlands United Kingdom
As an accomplished Technical Support Specialist with over 5 years of industry experience, I excel in safeguarding infrastructure assets and ensuring the integrity of networks. I have a solid track record of resolving over 1200 technical issues and providing support to a diverse user base of 925+ across multiple countries. My expertise encompasses device deployment, server installation, network monitoring, and implementation of robust security practices.
(MS Server 2008-2022) for a large environment (408 virtual, 162 physical servers). • Network Security Expert: Collaborated on network security (Cisco/Fortinet) with weekly firewall change reports. • Infrastructure & Data Specialist: Performed physical installations across 3 data centres, managed backup operations safeguarding data integrity and availability, and built/deployed secure physical and virtual server instances adhering to security best practices. • Automated Security & Patching: Streamlined patch management through WSUS automation, enhancing system security. • Resilient System Architect: Successfully executed critical server migrations (antivirus, domain controllers, TFS) and reconstructions for optimal system resilience. • Platform Expertise: Managed a diverse range of platforms (AD/Azure Entra, MS 365/Exchange, Confluence/JIRA, Windows Admin Center, SQL) for optimal functionality and security. • Compliance Partner: Supported the CIO and Technical Service Managers in maintaining ISO 27001 and PCI-DSS accreditations through regular reporting and evidence preparation. Azure Entra, Confluence, and JIRA, ensuring their stability and security.--

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